**Description:** Plan, organize and supervise branch and agents' operational activities within established quality specifications and standards, aiming to ensure achievement of the Company's objectives and goals; – Systematically monitor and control production performance through management indicator analysis and problem analysis, proposing necessary plans and actions to ensure achievement of established goals and objectives; – Control the branch’s vehicle fleet under his/her responsibility and support its maintenance, ensuring vehicles are in safe operating condition and comply with applicable legislation; – Ensure customer operation service, monitoring branch activity execution to meet the collection schedule defined by the customer; – Evaluate with the customer and define the most suitable vehicle type for each transportation type, as well as provide guidance on safety matters; – Negotiate with the customer new work possibilities in cases of adverse weather conditions, truck breakdowns, and other events interfering with transportation progress; – Interface with customers to secure road clearance in cases of truck accidents (own or third-party), thereby reducing transportation downtime; – Act to reduce operational costs while respecting quality, environmental and safety requirements; – Ensure excellent customer service, maintaining good relationships and verifying transportation costs, deadlines and quality to guarantee customer satisfaction and portfolio loyalty; – Guarantee truck maintenance, monitoring and enforcing preventive and corrective maintenance schedules; – Safeguard regional and environmental safety to ensure necessary operating permits; – Manage drivers and guarantee control over team work schedules to meet the branch’s transportation needs, paying attention to safety, discipline and applicable legislation; – Analyze and plan the required fleet size to meet the Branch’s demands; – Comply with the Code of Ethics and Conduct, and act within the strictest Compliance limits, in accordance with all current laws, regulatory standards and internal policies. – Commitment to meeting requirements of reference quality and environmental certifications, such as ISO 9001, ISO 14001 and SASSMAQ. **Remuneration Notes:**