Field Service Technician - N2

Description

Job Summary: Field Service Analyst N2 to provide support for incidents and requests, system installation and configuration, and technical and operational support. Key Highlights: 1. Second-level support for incidents and requests 2. Support for software, applications, and IT equipment 3. Installation and configuration of images on equipment **Field Service Analyst N2 – Service Provider** Opportunity Type: Exclusively for professionals with their own companies – PJ. Model: On-site support for a 3AM IT client. Duration: Fixed-term – 12 months, with possibility of extension; Business hours; Lagoa Nova, Natal - RN **Responsibilities and Duties:** * Provide second-level (on-site/remote) support for incidents and requests assigned to your support queue. * Provide support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. * Install and configure ATHENA-approved images on equipment (Windows 10 or later). * Provide technical and operational support for Windows 10 or later operating systems. * **Qualifications and Requirements:** * Easy access to the work location; * Knowledge of Windows 10 or later operating systems. * Microsoft Office 365; computer assembly and maintenance. * Availability to work on an on-call basis (24x7, as per schedule). Minimum Education: High School (Secondary Education) Desired Education: Information Technology, Higher Education