MANAGER

Description

Job Summary: An operational support professional ensuring administrative routines, customer service, and KPI monitoring, while participating in tactical planning and guiding teams. Key Highlights: 1. Operational support to the branch and monitoring of key performance indicators. 2. Execution of administrative, technical routines, and customer service. 3. Participation in tactical plans and supervision of technical and commercial teams. **Description and Responsibilities:** **Schedule:** To be informed during the interview **Level:** Not specified **Employment Type:** Permanent – CLT * OPERATIONAL SUPPORT: Support branch operations under regional management supervision. * KEY PERFORMANCE INDICATORS: Monitor basic operational and commercial indicators for the unit. * ADMINISTRATIVE ROUTINES AND CUSTOMER SERVICE: Ensure execution of administrative, technical routines, and customer service. * TACTICAL PLANS: Participate in team meetings and implement defined tactical plans. * TEAM SUPERVISION: Monitor the performance of technical and commercial teams and guide simple adjustments. **Requirements:** * Basic knowledge of team management, commercial and operational routines * Familiarity with inventory control, contracts, SLA, and customer service metrics * Introductory knowledge of CRM tools and control spreadsheets * Clear communication, organization, and teamwork mindset * Proactive attitude and sense of responsibility * Ability to follow strategic guidelines with discipline * Degree in Business Administration, Business Management, or related fields * Preferred: Short-term courses in Leadership, Team Management, or Sales **Benefits:** To be informed during the interview