Job Summary: Handle incident resolution, system fixes, and enhancements while ensuring performance and proposing efficient solutions. Key Highlights: 1. Agile handling of incident resolution and system improvements 2. Ensuring the smooth operation of production applications 3. Knowledge sharing with colleagues We are more than a machine—we are people who transform and **create infinite possibilities.** We work to **simplify and empower businesses for everyone**, delivering intelligent financial solutions. Here, we invest in **technology**, promote **development**, and foster **innovation** to forge new paths and generate positive global impact. At Cielo, we work with **autonomy** to write our own journey, **freedom** to be who we truly are, and the opportunity to **make things happen**. We are a team that **dreams collectively**, offering a holistic experience focused on the physical and mental well-being of our 7,000+ employees and their families. We believe in **inclusion and embracing all individuals**, honoring their uniqueness and diverse life experiences. Let’s achieve your dreams together! **Responsibilities and Duties** ----------------------------------- **There’s a place for you in this purpose:** * Address root causes of system failures (incidents) in production environments, in an agile and effective manner; * Implement fixes, technical improvements, and functional enhancements to systems; * Ensure the smooth operation of production applications; * Propose efficient, robust, and high-performance technical solutions aligned with business requirements; * Guarantee delivery of tasks within agreed scope, quality, and timeline; * Support and share knowledge with less experienced colleagues; * Draft specifications and maintain up-to-date technical documentation for systems. **Requirements and Qualifications** ------------------------------ **What does the #CieloTeam expect from you?** * Experience as a Programmer/Systems Analyst developing in COBOL/SQL/DB2/CICS; * Knowledge / familiarity with TSO/Endeavor/Mainview/Control-M/MQ Queue; * Ability to extract, analyze, and process database information using queries; * Experience supporting transactional systems processing large volumes of data; * Agility in understanding, analyzing, and solving problems; * Ability to organize and prioritize tasks to manage concurrent demands; * Critical thinking and attention to the quality of deliverables; * Strong interpersonal skills when collaborating across different areas; * Preferred experience in Financial Market and/or Electronic Payments systems; * Preferred knowledge of Jira, VS Code, and GitLab. **Additional Information** -------------------------- **Why experience infinite possibilities with us?** * Medical and Dental Assistance; * Annual Variable Compensation (PPR); * Meal and Food Allowance; * Commuter Bus/Transportation Allowance or Parking; * Hybrid Work Model; * Remote Work Allowance; * Life Insurance; * Home and Auto Insurance; * Family Funeral Assistance; * Private Pension Plan; * Access to specialists via support channel (nutrition, psychology, gynecology, etc.); * Vaccination Campaign; * Access to various courses on our Educa platform; * Wellhub; * Healthy Pregnancy Program; * Extended Maternity and Paternity Leave; * Childcare Allowance; * Birthday Day Off; * Flexible Dress Code; * Flexible Working Hours; * Shortened Fridays; * Extended Lunch Break (1h30).