JUNIOR SUPPORT TECHNICIAN

Description

Job Summary: A professional to provide first-level support, ensuring platform availability and performance, and contributing to continuous process improvement. Key Highlights: 1. First-level support assistance for systems, software, and applications 2. Focus on continuous process improvement and failure prevention 3. Opportunity to grow within an innovative technology company ### **Opportunity: Junior Support Technician – Resende/RJ** Positivo S+ is a technology company focused on innovative solutions across multiple sectors. We seek engaged, passionate professionals eager to make a difference and join our team in Resende. If you believe you can make an impact and want to grow with us, review the details below and join our team! **About the position:** * **Work model:** On-site * **Working hours:** Monday to Friday, from 7:00 AM to 4:48 PM **Main responsibilities:** * Provide first-level support for corporate systems, software, and applications. * Perform installation, configuration, troubleshooting, as well as hardware and software movement, addition, and replacement (remote or on-site via ITSM). * Ensure customer platform availability and performance. * Guarantee compliance with SLA (Service Level Agreement) requirements related to telephony, IT, and infrastructure. * Monitor tasks to completion, aiming for continuous process improvement and prevention of recurring failures. **What we are looking for:** * **Required education:** Completed high school and a technical course in IT (or currently completing it). * **Preferred education (advantage):** Completed or ongoing undergraduate degree in Systems Analysis and Development, Computer Science, Information Systems, Computer Networks, or Computer Engineering. * **Behavioral profile:** Strong communication skills (clarity when explaining technical topics), proactivity, organization, punctuality, patience with end users, and teamwork spirit. **Benefits:** * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * Elleve Performance: Discounts on universities and courses. **If you identify with this opportunity and wish to advance your technology career with us, apply now!** Minimum Education Level: Bachelor's Degree Driver's License: Class B