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Job Summary: A professional to monitor and analyze team performance, identify operational deviations, and ensure achievement of targets and standards in sanitation. Key Highlights: 1. Act as a transformative agent to bring sanitation services to the population. 2. Foster a sustainable, developmental, and safe work environment. 3. Positively impact the lives of thousands of people. To become the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a mission to deliver sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents toward our objective. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Aracaju, Sergipe** **Responsibilities and Duties** * Monitor and analyze field team performance, tracking productivity, quality, and service execution deadlines. * Identify operational deviations, proposing and monitoring action plans to improve efficiency. * Systematically hold teams and suppliers accountable for meeting targets, deadlines, and established standards. * Monitor the execution of operational contracts, ensuring compliance with contractual clauses, SLAs, and performance indicators. * Request materials, equipment, and supplies required for field activities, ensuring availability and proper control. * Control and validate third-party service measurements, guaranteeing data conformity for payment purposes. * Support contract billing processes through technical verification of measurements and evidence of service execution. * Prepare managerial and analytical reports on operational and contractual performance. * Interface with internal departments (commercial, engineering, procurement, finance) to align and resolve requests. * Ensure compliance with regulatory norms, internal procedures, and the concessionaire’s quality standards. * Analyze, process, and respond to Ombudsman requests related to services provided, focusing on quality, timeliness, and regulatory compliance. * Provide technical support in investigating complex complaints involving operational and administrative areas. * Draft clear, well-founded, and regulation-compliant responses aligned with regulatory agency guidelines, the Consumer Protection Code, and other applicable legislation. * Monitor regulatory deadlines, ensuring responses are submitted within established timeframes. * Collaborate with internal departments to gather information needed to address requests. * Identify complaint recurrences and root causes, proposing improvements to internal processes. * Support audits and inspections by providing relevant data and information related to requests. * Record and track all interactions in corporate systems, ensuring traceability and organized information management. * Contribute to continuous improvement of customer experience through analysis of received feedback. **Requirements and Qualifications** * Bachelor’s degree in Engineering, Administration, Economics, Accounting, or related fields; * Solid experience in customer management and data analysis; * Proficiency in SQL, Advanced PowerPoint, Advanced Excel, Power BI, and Python; * Experience delivering corporate presentations. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability \- PwD, LGBTQIAPN\+, Ethnic-racial, Beliefs, and Generations). Join us in driving this change—we believe in the power of every individuality to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive and health-care programs with chronic disease management and promotion of healthy habits * Access to a network of accredited facilities, including gyms and studios (TotalPass) * Partner network offering discounts on products and services * Internal quality-of-life programs: Mente Leve (emotional health), Convivendo (support for employees with chronic conditions), Enxuga (healthy habit promotion), and Melhor Maternidade (prenatal and postnatal support for employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) Food * Meal allowance * Cafeteria or meal voucher (depending on operation) * Special Christmas voucher (in the form of a gift basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (per internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have consolidated ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health for the populations we serve, through responsible, excellence-driven delivery of treated water and sewage collection, conveyance, and treatment services. More than just a business activity, we view universal basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces, daily, our commitment in every drop. Our identity is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical, inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA\+, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect across our teams and believe in the strength of each individuality to drive transformation. We already exceed **2\.800 employees**, and continue aiming even higher. Have you ever asked yourself what your purpose is—and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting the lives of thousands of people? Here, you can be part of this transformation. **\#JoinIguá** Let’s build a better future—together, Iguá Saneamento.
