**Job Description:** ---------------------- \- Provide customer service via phone, e\-mail, digital channels and in person, focusing on excellent service and quick resolution of customer requests;\- Enter and update reservations in internal systems (such as CMNET), ensuring accurate information availability;\- Monitor daily reservation availability grid through the CMNET system;\- Interpret reservation vouchers, correctly input data into the system and audit channels (portals, e\-mails, OTAs, Omnibees) to ensure compliance and accuracy in bookings;\- Clarify customer inquiries regarding availability, rates, services offered and locations of network hotels via telephone center;\- Perform daily audits on OFF portals, OTAs and Omnibees according to the service unit; Maintain active communication with hotels under responsibility through official company channels (e.g., Samba app), ensuring alignment and ongoing support. **Essential Requirements:** ------------------------------ PUNCTUALITY TEAM COLLABORATION ASSERTIVE COMMUNICATION ENGAGEMENT AND DEDICATION FLEXIBILITY/ADAPTABILITY TO CHANGE RESULT ORIENTATION / PROACTIVITY COMPLIANCE WITH GUIDELINES \- ENSURING OR APPLYING STANDARDS AND PROCESSES WORK UNDER PRESSURE COMPLETE SECONDARY EDUCATION BASIC KNOWLEDGE OF INFORMATION SECURITY (LGPD) OFFICE SUITE \- EXCEL / WORD / OUTLOOK / POWER POINT **Desirable Requirements:** -------------------------- INCOMPLETE HIGHER EDUCATION INTEGRATED MANAGEMENT SYSTEMS (ERP, CRM, CMNET, Omnibees, etc.) ENGLISH **Employment Type:** -------------------------- CLT **PwD Friendly:** -------- YES **Benefits:** --------------- Transportation Allowance, Meal Allowance, Gym Pass, Telemedicine, Sesc Partnership, University Partnership, Solides Academy, Accommodation Discount, among others. **Work Location:** ---------------------- SPE SAMBA TRES RIOS HOTELARIA E GESTAO D **Working Hours:** ------------------------ 12/36