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Location:
Arcos
Category:
Recruitment Agency

Indeed
Planning, Strategy and Management Coordinator (PE&G) | V4 Costa Silva Faria & Co
At V4 Company, we're not looking for someone who just meets requirements—we're looking for someone who wants to **exceed results**.
**About the work environment, it's important you know:** Here, no one is *the boss of anyone else*. We believe autonomy is the fuel for performance. Our structure is horizontal, collaborative, and data-driven. If you're seeking an environment where you can influence, execute, and grow **with freedom and responsibility**, V4 is your place.
If you're driven by challenges, think strategically, master operations, and also have the ability to develop and lead people, this role is your chance to make a real impact.
As a **PE\&G Coordinator**, you will be **the strategic engine of the Squad**, driving sustainable growth, ensuring delivery predictability, fostering a performance culture, and developing the next leaders at V4 Company.
***Key responsibilities:***
* Audit processes, accounts, and implement quality controls, ensuring operational compliance and effectiveness;
* Support the Manager in people management: recruitment, onboarding, development, and offboarding of investors;
* Monitor the customer journey (Onboarding, Adoption, and Ongoing), ensuring smoothness, satisfaction, and retention;
* Collect and analyze satisfaction feedback and metrics to drive customer success strategies;
* Support and review clients' strategic planning, ensuring aligned and effective execution;
* Conduct strategic 1:1 meetings with investors, adjusting frequency based on Health Score;
* Ensure excellence in execution across areas: Design, Copywriting, CRM, Paid Traffic, and Social Media;
* Monitor and contribute to the assessment of Performance, Engagement, and Management (PE\&G).
***Requirements:***
* Bachelor’s degree completed in Engineering, Business Administration, Marketing, Communications, or related fields;
* Postgraduate or specialization program (in progress or completed) in Business Management, Digital Marketing, or related areas;
* Basic English (for navigating tools and materials);
* Solid knowledge of:
+ Agile methodologies (Scrum, Kanban);
+ Project and process management;
+ Strategic planning and market analysis;
+ Financial indicators (NRR, churn, margin);
+ Customer service fundamentals;
+ People management and conflict resolution;
+ Interpersonal communication and negotiation.
***What we offer:***
* Benefits will be informed by the recruiter.
* Access to Staage courses.
* Onhappy—corporate leisure travel benefit.
* Dynamic and collaborative environment.
* Professional growth opportunities.
* Continuous development and constant learning.
* Meritocratic management.
* Partnership opportunity based on performance and cultural alignment with the business.

R. dos Passos, 52 - Centro, Arcos - MG, 35588-000, Brazil
Negotiable Salary
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