Customer Support - (Player Support)

Description

Job Summary: Responsible for interacting with users via chat to provide information about betting and casino, forwarding technical issues, and collaborating on improvements, with a focus on customer satisfaction. Key Highlights: 1. Interaction with users via chat regarding betting and casino. 2. Friendly and professional customer support. 3. Collaboration with internal teams for continuous improvements. **Mission:** You will be responsible for interacting with users via live chat, providing information about sports betting, casino games, and related processes. Additionally, you will forward technical issues, maintain accurate records of interactions, and collaborate with internal teams for continuous improvements. Strong communication skills, empathy, and a customer satisfaction focus are essential for this role. **Responsibilities:** * Interact with users via live chat to provide information about sports betting, casino games, registration, documentation, general inquiries, etc. * Identify basic technical issues and escalate complex issues to specialized teams. * Maintain accurate records of interactions and update systems with relevant information. * Provide friendly and professional support, ensuring users feel valued. * Collaborate with internal teams to share customer feedback and contribute to improvements. **Requirements:** * Basic computer literacy; * Good communication and teamwork skills; * Completed high school education; * Availability for a 12x36 shift schedule \- 06:00 to 18:00