Job Summary: The professional will be responsible for document verification and validation, identification of inconsistencies, and support to customers and partners. Key Highlights: 1. Collaboration to reduce rework and waiting time 2. Support in improving and standardizing internal processes 3. Monitoring of indicators such as response time Certifica is a national company operating in management, sales, and education, offering reliable digital solutions that empower people and businesses. We believe in growing together — the company and its employees — and therefore value a light-hearted, collaborative, and energetic team. Our culture is customer-focused, driven by innovation, continuous learning, and good people who think beyond the ordinary, create the future, and make digital happen with simplicity, transparency, and purpose. **In this role, you will be responsible for:** Document verification and validation according to ICP\-Brazil standards, ensuring authenticity and compliance; Identification of inconsistencies or frauds and guidance to customers for corrections; Securely directing customers to videoconferencing after document validation; Proactive communication with customers and partners to resolve pending items and track orders; Updating and organizing records in the system, ensuring traceability and audit support; Collaborating with the team to reduce rework and waiting time; Supporting improvements and standardization of internal processes; Monitoring indicators such as response time and completed orders. **Requirements:** Completed high school education; Intermediate computer skills; Previous experience in customer service, operational support, or administrative functions. **Preferred Qualifications:** Bachelor’s degree completed or in progress in related fields. **Benefits and Work Environment:** Meal allowance; Wellhub (formerly Gympass); Conexa Saúde (Psychological, Nutritional, etc. support); Unimed health plan with co-payment for employees and dependents; Santa Casa Facilita Minas Plan — differentiated discounts on medical consultations, healthcare facilities, and commercial establishments; Discounts with Certifica Benefits Club partners; Learn Up — educational assistance supporting continuous improvement and development; Basic life insurance; Transportation allowance; Relaxed and light work environment with genuine teamwork and cooperation; Accessible leadership promoting team development; Opportunities for development and growth. **If you identify with this position, we would love to welcome you to Certifica!**
João Silva
Indeed · HR
João Silva
Indeed · HR
