Customer Relationship Representative – CEMIG

Description

Job Summary: We are seeking professionals to work as Customer Relationship Representatives, providing direct, excellent, courteous, and agile support to the company's customers. Key Highlights: 1. Receptive and/or in-person service, focused on excellence and agility 2. Clarify customer questions regarding electric power services 3. Meet quality and customer satisfaction targets CEMIG CUSTOMER REPRESENTATIVE POSITION AVAILABILITY TO TRAVEL Position: Customer Representative – CEMIG Work Location: FORMIGA/MG Employment Type: CLT Schedule: Rotating Shift (5 days on, 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870; after 3 months increases to BRL 2,294. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, providing direct support to the company’s customers. The role involves receptive and/or in-person service, with emphasis on excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electric power services. Responsibilities: Provide customer service in person or via digital channels; Clarify questions regarding bills, consumption, disconnections and reconnections, duplicate bills, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Position Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 2,134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site