**The Customer Support Department is one of the most important in our company**!!! Our team is highly trained and aligned with our culture to provide excellent service (and delight) to our customers, thereby earning trust and building strong relationships with partners, generating satisfaction and results. Therefore, this is a **Perfect Opportunity** for proactive, agile, determined individuals with excellent teamwork skills, great ambition, and focus on achieving their goals and realizing their dreams! Our team has a **Strong and Solid Culture**, which is lived by our entire team, and we all have the privilege of promoting and defending our Essence! As a Production Assistant, your main responsibilities will be: * Provide excellent customer service; * Be attentive and agile in the system to resolve customer inquiries; * Assist customers with the necessary documentation for issuing digital certificates; * Issue bank slips; * Receive and verify bank payment receipts; * Follow up on pending bank slip payments; * Assist the AGR team with video conference scheduling; * Assist customers in preparing for video conferences; * Prepare, review, and send the required document files to AGR.