Customer Support Representative - Support | Certifica

Description

Job Summary: We are seeking a proactive, organized, and technically skilled professional to join our Support team, demonstrating initiative, strong communication skills, and a sense of responsibility. Key Highlights: 1. Relaxed and light work atmosphere with team spirit and cooperation 2. Accessible leadership that promotes team development 3. Opportunity for development and growth Certifica is a Brazilian company operating in management, sales, and education, delivering reliable digital solutions that empower people and businesses. We believe in growing together — the company and its employees — and therefore value a light, collaborative, and energetic team. Our culture is customer-focused, driven by innovation, continuous learning, and great people who think beyond the ordinary, create the future, and make digital happen with simplicity, transparency, and purpose. We seek a proactive, organized, and technically skilled professional to join our Support team. It is essential to demonstrate initiative, strong communication skills, and a sense of responsibility, as well as collaboration, agility, dynamism, focus, empathy, and resilience; ability to work under pressure; and strong commitment to continuous self-development. **Requirements:** Completed high school; Intermediate computer skills. **Preferred Qualifications:** Bachelor’s degree completed or in progress in related fields; Experience in end-user technical support (tickets via chat, phone, and system). **Benefits and Work Environment:** Meal allowance; Wellhub (Gympass); Conexa Saúde — psychological, nutritional, and other health services; Unimed health insurance plan with co-payment for employees and dependents; Santa Casa Facilita Minas plan — differentiated discounts on medical consultations, healthcare providers, and commercial establishments; Discounts through the Certifica Benefits Club; Learn Up — educational assistance supporting continuous improvement and development; Basic life insurance; Transportation allowance; Relaxed and light work atmosphere with genuine team spirit and cooperation; Accessible leadership that promotes team development; Opportunity for development and growth. **If you identify with this opportunity, we’d be thrilled to welcome you to Certifica!**