Customer Success Analyst

Description

Job Summary: We are seeking a professional to work in Customer Success, building relationships that deliver results and accelerate partner growth. Key Highlights: 1. Proactive support to partners to drive growth 2. Assistance with training and support for questions, as well as information sharing 3. A collaborative team focused on innovation and continuous learning **Certifica** is a Brazilian company operating in management, sales, and education, delivering reliable digital solutions that empower people and businesses. We believe in growing together — the company and its employees — and therefore value a light-hearted, collaborative, and energetic team. Our culture centers on the customer, is driven by innovation and continuous learning, and thrives on great people who think beyond the ordinary, create the future, and make digital happen simply, transparently, and purposefully. In **Customer Success**, we face challenges with courage and purpose, always focusing on building relationships that deliver results. Here, you will be part of a team always ready to proactively engage partners, accelerate their growth, assist with training, and support them with questions and information sharing. We seek someone friendly, courteous, with excellent written and verbal communication skills, persuasive ability, and passion for negotiation. If you’re the type who doesn’t wait for results but actively pursues them, wins over customers, and exceeds expectations with energy and simplicity, this team is for you. **Benefits and workplace environment:** Meal allowance; Wellhub (formerly Gympass); Conexa Saúde (psychological, nutritional, and other health services); Health insurance (Unimed co-payment plan for employees and dependents); Santa Casa Facilita Minas card (special discounts on medical consultations, healthcare providers, and commercial establishments); Discounts through the “Certifica Benefits Club” partners; Learn Up (educational assistance supporting continuous improvement and development); Basic life insurance; Transportation allowance; A relaxed and light-hearted work environment, with genuine teamwork and cooperation; Accessible leadership committed to team development; Opportunities for professional development and growth. **If you identify with this role, join the Certifica team!**