We are Alcans, a leader in the telecommunications sector and passionate about delivering unique connection, entertainment, and solution experiences to our customers. We are a benchmark among service providers and hold a prominent position in the national market. We believe that the right people in the right roles are our organization’s greatest asset; therefore, the collective talent of these individuals will be the key element of this union, bringing broad technical and market knowledge into a single environment with a shared objective. Our mission is to connect and bring people/customers closer through quality, simplicity, and technology—and we currently have an opening for a **Junior Customer Service Representative** to help us fulfill this mission. **Your main responsibilities will include:** * Handling and resolving customer inquiries, complaints, and requests across various service channels; * Providing information regarding available products and services; * Performing commercial assistance procedures for customers; **For this position, we expect you to have:** * Completed high school education; * Strong communication and interpersonal skills; * Results-oriented mindset and ability to meet goals; * Proactivity, resilience, and capacity to handle objections; * Availability to work morning, afternoon, and night shifts. Work schedule: 6 days on / 1 day off; weekly workload of 36 hours **Still unsure whether Alcans is a great place to work? Here are some benefits of joining us:** * Competitive market-based salary; * Meal allowance; * Health insurance; * Dental insurance; * Ongoing training; * Career development plan; * Benefits club; * And more.