Description: * Fluent English (Mandatory); * Second-level support – Level 2 (L2) – Field Service; * Technical support for regular and VIP users, both on-site and remotely; * Support for video conferencing equipment; * Configuration and maintenance of desktops, notebooks, and mobile phones; * Knowledge of Office 365; * Knowledge of Outlook email configuration; password resets; * Knowledge of computer networks; * Cleaning network cables; * Hardware knowledge; * Support for legacy systems; * Knowledge of OS formatting; * Knowledge of Windows and Office suite; * Knowledge of mobile phones; * Knowledge of mobile devices; * User support; * Good team relationship; * Proactivity. Work Schedule * Monday to Friday, either from 08:00 to 17:00 or from 09:00 to 18:00; * Employment type: CLT – 100% on-site (São Paulo, Berrini) NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What we’re looking for: An organized and attentive person. Your day-to-day responsibilities: * Providing user support via telephone, remote, or on-site assistance, as well as logging incidents to enable incident analysis and resolution, escalating to resolver teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of client platforms, and, when required, guiding and training users; * Conducting requirement analysis, development, testing, acceptance, and deployment related to infrastructure; * Performing directory mapping, POP/Exchange/Lotus Notes email configuration, user profile setup, VPN installation, Active Directory configuration, and IP configuration; * Conducting requirement analysis, development, testing, acceptance, and deployment related to infrastructure; 2512210202551931915