Responsible for providing first-level technical and functional support to users of the company's corporate systems. Identifies, logs, and routes incidents, service requests, and issues related to applications. Provides support via service tickets, performs basic functionality tests and operational validations, and assists with updates and deployments under supervision. Acts as the primary point of contact between end users and technical teams, ensuring clear and efficient communication. Also contributes to organizing the knowledge base and continuously improving the support experience. This role works with systems that process personal data and must apply LGPD principles, support information security, maintain records of data processing activities, and collaborate with the Data Protection Officer (DPO) in risk mitigation.