Infrastructure Analyst

Description

Job Summary: Provide intermediate-level technical support to users, diagnose and resolve hardware/software incidents, and administer infrastructure environments. Key Highlights: 1. Intermediate-level technical support to users 2. Diagnose and resolve hardware and software incidents 3. Perform basic administration of local infrastructure environments Responsibilities: * Main responsibilities; * Provide intermediate-level technical support to users; * Diagnose and resolve hardware and software incidents; * Perform basic administration of local infrastructure environments; * Support standardization of processes and technical documentation; * Monitor incident recurrence and propose improvements; * Support technology upgrade projects and equipment rollout; Requirements * Technical or higher education degree in Information Technology or related fields; * Prior experience in technical support and infrastructure; Minimum Education Level: Higher Education