**Key Responsibilities:** Act as the person accountable for the **comprehensive branch management**, ensuring operational, financial, and people performance, with a focus on customer service excellence, achievement of targets, and branch results. Main responsibilities: * Fully manage operations, assuming accountability for branch results; * Lead, develop, and engage teams, including Assistant Branch Managers and operational teams; * Plan, monitor, and control staff schedules, working hours, timekeeping, absenteeism, and productivity; * Ensure high standards of customer service and handle critical situations; * Manage inventory, stocktaking, goods receipt, and operational costs; * Monitor branch performance indicators, goals, and results; * Ensure proper functioning of operational areas, including maintenance of machines and equipment; * Manage financial routines: cash deposits, reconciliations, cash register closing, and cash over/short; * Guarantee cash vault accuracy; * Ensure compliance with administrative, financial, HR processes, and internal policies; * Serve as the liaison between the branch and corporate management, reporting results and needs; * Ensure compliance with labor legislation, safety regulations, and internal policies. **Minimum Requirements:** * Proven experience in **people management and leadership**; * Prior experience as a **Branch Manager or senior leadership role**; * Experience in **retail commerce**, preferably in **food, retail, or services sectors**; * Knowledge of operational management, performance indicator control, and customer service; * Availability to work rotating shifts, including weekends and holidays (shopping mall hours); * Leadership profile, decision-making ability, organizational skills, strong communication, and results orientation. **Working Hours:** * Availability to oversee **branch opening and closing**; * Rotating shifts, including morning shifts; * Work schedule: **6 days on / 1 day off**, with **Sundays off in accordance with current legislation**. **Compensation and Benefits:** * **Salary:** Market-competitive; * **Cash Over/Short Allowance:** 10% of base salary (where applicable); * **Meal Voucher:** Average of BRL 600.00; * **Dental Plan**; * **Gympass**, offering discounts at gyms, pharmacies, nutritionists, psychologists, and more; * **Birthday Day-Off**, per internal policy; * Performance-based bonuses. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position. Salary Range: BRL 2,000.00 – BRL 4,500.00 per month. Benefits: * Dental insurance; * Meal voucher; * Transportation voucher. Experience: * Sales team management (Mandatory). Work Location: On-site