We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are experts in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world * **Our culture** \- Even when apart, we stay together. We have ceremonies to grow closer, share knowledge, and keep up with company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **here there is space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To enhance our customers' businesses through innovative and sustainable solutions. Want to come with us on this journey? **Responsibilities and duties** **What are we looking for?** * A person who quickly resolves tickets, with a strong commitment to customer satisfaction. **Your day-to-day will include:** * Receiving, classifying, registering, handling, resolving, and, when necessary, escalating incidents / tickets and service requests * Registering in the ITSM tool to ensure proper routing to the correct team; * Guiding users on existing processes, rules, and procedures; * Informing the requester of the incident/ticket about its status, providing clarifications, guidance, and updates; * Performing software configuration and maintenance. **Requirements and qualifications** * **Knowledge in:** * Windows; * Office Suite; * Active Directory; * Hardware and Software; * Information Security; * Computer Networks; * Basic understanding of Information Security * Customer Service. * Advanced English (will be assessed). **Differentials** * Technical courses or degree in Information Technology (IT) * ITIL certification; **Working hours** * ****From 7:00 PM to 7:00 AM \- 12x36 shift schedule. * Work model: 100% On-site. * Workplace: Araxá, Minas Gerais\-MG. **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications **Additional information** **What you'll find here:** * A favorable environment for **learning** and **professional growth** * **Performance evaluations** and **feedback** aimed at continuous development * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental coverage** so you and your family can stay healthy * **Pharmacy partnership** for medication discounts * **Childcare assistance** according to current policy * **Gym partnership** to encourage physical activity * **Partnership with SESC** for various cultural and leisure activities * **Partnerships for your studies** in languages, technology, and online course platforms * **Payroll-deductible loan** with attractive rates \+ financial education program * **Corporate University and learning paths** with diverse content on technology, soft skills, market trends, and much more * **Employee referral program** with prize and bonus opportunities * **Group life insurance** Here, there's never a shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite drink, learning more about us, getting inspired, checking our openings, and becoming part of this constantly growing team?