Description: * Knowledge in: * Windows; * Office Suite; * Active Directory; * Hardware and Software; * Information Security; * Computer Networks; * Basic knowledge of Information Security * Customer Service. * Advanced English (will be assessed). Advantageous qualifications: * Technical courses or degree in Information Technology (IT) * ITIL Certification; Work Schedule * From 7:00 PM to 7:00 AM – 12x36 shift rotation. * Work model: 100% On-site. * Work location: Araxá, Minas Gerais-MG. OBS.: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications. What are we looking for? * A person who quickly resolves service requests, with commitment to customer satisfaction. Your day-to-day responsibilities: * Receive, classify, register, handle, resolve, and when necessary, escalate incidents/service requests * Register in the ITSM tool to ensure it is routed to the correct team; * Guide users on existing processes, rules, and procedures; * Inform the requester about the status of their incident/request, providing clarifications, guidance, and information; * Perform software configuration and maintenance. 2511260202401868203