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Job Summary: We are seeking a Technical Support Intern to assist with user support, ensuring prompt incident resolution and organization of IT processes. Key Highlights: 1. Support user assistance and incident resolution 2. Assist in organizing and improving IT processes 3. Develop a career in a dynamic and collaborative environment We are looking for a **Technical Support Intern** in Uberlândia/MG to support internal user assistance, ensuring prompt incident resolution, organization of IT processes, and operational support for the department, directly contributing to business continuity and efficiency. At SEGIMOB, we constantly monitor market transformations and continuously challenge our ways of working, seeking ever simpler, smarter, and more efficient solutions. This is how we continue evolving and reaching new milestones. If you love technology, want hands-on learning opportunities, and wish to build your career in a dynamic and collaborative environment, this is the place for you. **\#JOINSEGIMOB** **Responsibilities and Duties** * Provide first-level technical support to users (on-site and remote). * Assist with installation, configuration, and maintenance of computers, printers, and software. * Support incident management and tracking, ensuring accurate logging and updating of information. * Perform machine formatting, system updates, and basic network configurations. * Support IT equipment and asset inventory control. * Document procedures, solutions, and technical guidance. * Assist in organizing and improving internal Technology department processes. **Requirements and Qualifications** We seek a proactive, organized individual with strong interest in technology, eager to learn and grow technically on a daily basis. **Requirements:** * Currently enrolled in a Technical or Higher Education program in IT, Information Systems, Computer Science, or related fields. * Basic knowledge of hardware, software, and operating systems (Windows). * Familiarity with networking fundamentals and Microsoft Office suite. * Strong verbal and written communication skills. * Organizational skills, responsibility, and eagerness to learn. **Additional Information** **Tools** * Windows operating systems, ticketing systems, Microsoft Office suite, internal systems, and remote support tools. **Reporting and Collaboration** * Report to the Technology department head, collaborating closely with other internal departments to ensure agile and efficient support for employees. **Routine and Success Criteria** * Resolve incidents within the established SLA. * Accurately organize and update requests in the system. * Actively support departmental routines and pursue continuous technical growth. **First 90 Days:** * Full integration into departmental processes and tools. * Autonomy in handling low-complexity incidents. * Basic organization and control of IT assets and requests. **Seg Imob** was founded with the mission of transforming and innovating the real estate market by offering intelligent and secure solutions to ensure peace of mind for real estate agencies, brokers, and tenants. With a track record built on credibility and commitment to excellence, we have become an industry reference by developing products that meet the specific needs of the rental market. Our story began with a vision to simplify processes and provide agile and efficient alternatives to ensure security in real estate transactions. **For over 11 years**, we have built strategic partnerships and invested in technology and innovation, always aiming to deliver a more reliable and transparent experience for our customers. Today, Seg Imob stands out as a company committed to the sector’s evolution, operating ethically and transparently to deliver personalized and efficient solutions. Our commitment is to keep evolving and offering the best alternatives for the real estate market—always focused on security, practicality, and customer satisfaction.
