Description: * Knowledge of: * Windows; * Office Suite; * Active Directory; * Hardware and Software; * Information Security; * Computer Networks; * Basic concepts of Information Security; * Customer Service. * Advanced English (will be assessed). Preferred Qualifications: * Technical courses or degree in Information Technology (IT); * ITIL certification; Work Schedule: * From 7:00 PM to 7:00 AM — rotating 12x36 shift. * Work model: 100% on-site. * Work location: Araxá, Minas Gerais — MG. NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What we’re looking for: * A proactive individual capable of resolving incidents efficiently, with strong commitment to customer satisfaction. Your day-to-day responsibilities will include: * Receiving, classifying, registering, handling, resolving, and, when necessary, escalating incidents / service requests to higher-level support; * Registering incidents/requests in the ITSM tool to ensure proper routing to the appropriate team; * Guiding users on current processes, policies, and procedures; * Keeping incident/request submitters informed about progress, providing clarifications, guidance, and relevant information; * Performing software configuration and maintenance. 2512040202181868203