CRM Operator

Description

Job Summary: The CRM Operator manages and qualifies customer information, ensuring responsive customer service and strategic support to the sales and after-sales departments. Key Highlights: 1. Customer information management and qualification 2. Strategic support to sales and after-sales teams 3. Focus on excellence in customer experience **About the Position** The Barigüi Group is seeking a **CRM Operator** to manage and qualify customer information, ensuring organization, responsive service, and strategic support to the sales and after-sales departments, always with a focus on excellence in customer experience. **Responsibilities** * Manage and update customer data in the CRM system. * Ensure proper distribution and follow-up of leads to sales teams. * Monitor contacts, follow-ups, and service statuses within the system. * Support sales and after-sales teams with information and reports. * Identify data inconsistencies and propose process improvements. * Track performance indicators (SLA, contact rate, conversion rate). * Contribute to standardization and quality of recorded information **Salary** R$2235.00 \+ Commissions **Requirements** * Completed high school education. * Organized, detail-oriented, and analytical mindset. * Proficiency with systems, CRM platforms, and digital tools. * Strong communication skills and ability to work collaboratively. **Preferred Qualifications** * Prior experience with CRM, SDR, or sales-related roles. * Experience in the automotive sector or at dealerships. **Benefits** * Transportation allowance. * Meal allowance or food allowance. * Health and dental insurance. * Life insurance. * Discounts on Group services and products. * Opportunities for professional growth and development. **Working Hours** * Monday to Friday: 08:30 to 18:00 * Saturday: 09:00 to 13:00 Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: Starting from R$2\.235.00 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Profit-sharing program * Life insurance * Meal allowance * Transportation allowance