Description: * Completed high school education; * Proficiency in Microsoft Office. * Audit sales approved by the bot by validating data across disparate systems (WM, Wit, Mobile) and documenting discrepancies in spreadsheets; if errors are identified, escalate to the development team for correction to ensure data aligns with client-submitted information. * Monitor the bot to identify potential processing errors, interruptions, incorrect status assignments, and promptly notify the development team to prevent erroneous inputs and avoid negative impacts on backlog volume, thereby safeguarding Mundiale’s revenue. * Monitor the product order pipeline by correcting and inputting data into (D-1), maintaining accuracy in (D-0), and entering customer information into the CRM to maximize approval rates, reduce quality-related issues, and minimize client notifications. * Propose process improvements by evaluating potential changes, identifying involved areas and gaps affecting data input, to streamline and optimize workflow efficiency. * Participate in product- or department-specific training sessions to ensure proper product management in accordance with contractual agreements with the company. * Conduct reversal analysis to revert rejected sales and increase the proportion of approved orders. * Validate logins and passwords—both manual and bot-driven—by confirming their association with the product and active status, ensuring the company avoids lost tickets due to password code errors and achieves correct data input. * Initiate support tickets with clients by documenting system errors and forwarding them to responsible parties, highlighting gaps impacting data input to reduce backlog impact, rejections, and errors affecting the client. * Monitor BOT productivity with support from the Quality and Performance teams, tracking backlog to prevent loss of sales caused by delays in operational corrections. * Handle discrepancy tickets related to registration data—including registration updates, sales cancellations—and communicate with responsible parties to minimize TSA impact and ensure accurate payment processing for requesting clients. * Enter checklists into product and plan systems by updating system records regarding input methods and plan modifications, while coordinating and documenting these updates with relevant departments to ensure products are processed per specifications provided to the requesting and contracting clients. * Train and onboard new Munders by aligning them with the full product process to foster professional development and positively contribute to the team. 2512070202191606260