Unit Operations Supervisor - Recife

Description

Join the customer service area of Brazil's largest integrated healthcare network. Here, you will find an agile environment that values innovation and leadership. In this team, you have the opportunity to oversee patient care at Hospitals, Laboratories, and the Customer Service Center of Brazil's largest integrated healthcare network. We care completely—therefore, we are present at every touchpoint in the lives of millions of patients, and this is how we achieve the best results: by welcoming all people exactly as they are. **Diversity matters to us!** We recognize that diversity fosters innovation in our environments; but above all, we are certain that we are part of this transformation. We promote dignity and respect for all individuals, ensuring they feel safe being their authentic selves. Our opportunities are open to everyone who believes in transforming the future of healthcare. We encourage applications from all those who recognize the importance of building a prejudice-free, harassment-free, and discrimination-free environment—and who wish to be part of this transformation. \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and duties** * Supervise, monitor, and guide the reception team to ensure appropriate service flow according to established instructions and routines—including billing, result delivery, unit cash handling, schedule adherence, pending authorization forms, and client-related incidents. **Requirements and qualifications** * Bachelor’s degree in Biological Sciences; * Active CRBIO registration; * Prior experience in reception roles (clinics, hospitals, and laboratories); * Previous leadership experience in customer service (e.g., team leader, supervisor, or coordinator of reception teams); * Experience handling customer, patient, or supplier interactions; * Knowledge of health insurance plans and their procedures and rules; **Additional information** By caring for our people, we become the healthcare that people desire and the world needs—check out our benefits: * Nutrition support: Meal Voucher/Food Voucher or on-site cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Professional development: Dasa University, Career Development Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Voucher and Performance Bonus (PPR). Only Dasa offers—the Health Program, structured around five pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. **Be part of the future of healthcare** Our passion for caring for people and delivering the best experience to our customers drives us forward. Have you ever considered joining Latin America’s largest laboratory network and helping transform the future of healthcare? Here, we constantly seek innovative solutions for disease detection and prevention—with a focus on compassionate care, quality excellence, and attention to detail. We are a benchmark in technology and innovation, offering a comprehensive portfolio of tests and services that enables us to care for over 20 million patients annually. Join our purpose and experience daily what it means to transform healthcare with excellence, empathy, and commitment. **Being Dasa means being yourself** We believe diversity drives innovation—and, above all, is essential to building a fairer, more inclusive, and transformative environment. We value respect, creating a space where everyone feels safe to be their authentic self. Therefore, our opportunities are open to anyone who identifies with our purpose of transforming the future of healthcare. To explore more opportunities, visit: dasa.com.br/carreira **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes.