Customer Service Representative

Description

Job Summary: A Customer Service Representative is responsible for providing customer service by delivering information, clarifying doubts, and proactively and empathetically resolving issues. Key Highlights: 1. In-person, telephone, and email customer service 2. Efficient resolution of problems and conflicts 3. Opportunity for continuous improvement **Job Description:** ---------------------- The Customer Service Representative role involves providing customer service by delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling diverse situations. Serve customers in person, via telephone, or via e\-mail, providing information about products and services; record customer complaints, suggestions, and compliments; efficiently and courteously resolve problems and conflicts; participate in training to improve customer service; follow company policies and procedures to ensure service safety and quality; maintain a clean and organized workplace. **Essential Requirements:** ------------------------------ Completed high school education Strong communication and interpersonal skills Availability to work flexible hours, including weekends Proficiency with computer systems and typing. **Desirable Requirements:** -------------------------- Previous experience in customer service is desirable. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $1,714\.00 **Benefits:** --------------- Dental insurance Transportation allowance Meal allowance SESC partnership **Work Location:** ---------------------- Croatá **Working Hours:** ------------------------ 7:30 AM to 5:30 PM