E-commerce Support Analyst

Description

Job Summary: We are seeking an E-commerce Support Analyst to provide customer support and assist in resolving technical and functional requests related to the Futura platform. Key Highlights: 1. Customer support, assisting in resolving technical and functional requests 2. Guiding users and suggesting improvements based on interactions 3. Stimulating work environment and growth opportunities Are you passionate about technology and do you have e-commerce experience? Join **Futura**, an innovative e-commerce solutions development company! We are looking for an **E-commerce Support Analyst** to provide customer support and assist in resolving technical and functional requests related to our platform. If you are communicative, analytical, and enjoy helping people, this position is for you! **Your responsibilities will include:** * Providing technical and functional support to e-commerce platform customers * Handling customer inquiries via phone and chat, ensuring prompt and clear communication * Identifying, logging, and tracking issues to resolution while keeping customers informed of status updates * Guiding users on the correct usage of platform features * Escalating requests to relevant departments when necessary and following up on resolutions * Suggesting process and feature improvements based on customer interactions * Demonstrating empathy, patience, and professionalism in all customer interactions * Collaborating with the team to develop creative and effective solutions for daily challenges **Requirements:** * Experience with e-commerce platforms * Strong verbal and written communication skills * Clear diction * Creative and effective problem-solving ability * Patience and empathy when interacting with customers possessing varying levels of technical knowledge * Good interpersonal skills * Proactivity and agility in problem resolution * Ability to work well in a team * Residency in Santa Bárbara d'Oeste, Americana, or Nova Odessa **What we offer:** * Competitive salary commensurate with the role * Meal allowance * Childcare allowance * Profit-sharing program (PLR) * Unimed health insurance plan * Dental insurance plan * Wellhub (Gympass) * Life insurance * Birthday day off * Free parking * Transportation voucher * Stimulating and collaborative work environment. * Professional growth and career development opportunities. * Organizational culture that values innovation and excellence. Employment type: Full-time CLT