




Job Summary: Provide Level 1 user support, register service tickets, contribute to the development of system routines, test systems, and maintain technical documentation. Key Highlights: 1. Level 1 support and service ticket registration 2. Development and testing of system routines 3. Maintenance of technical documentation and SQL data extraction **Job Description:** ---------------------- Provide Level 1 support to end users—both internal and external—clarifying questions regarding systems developed by the internal Technology team; record all service requests and actions performed in the Foundation's designated system to maintain an activity history, document changes made, and enable information sharing among team members. Contribute to the development of system routines, focusing on tasks of lower complexity while adhering to the Foundation's established development standards, programming languages, and tools; conduct testing on developed routines and systems to mitigate errors and data inconsistencies. Create and/or keep system and process technical documentation up to date—including diagrams and workflows. Extract data from Oracle databases using SQL; **Desirable Qualifications:** -------------------------- Desirable knowledge or required updates: Data structures, relational databases (Oracle, SQL Server), programming logic, programming languages: Javascript, C\#, .Net Framework, HTML, CSS, Python, and SQL. **Employment Type:** -------------------------- CLT **PCD:** -------- NOT APPLICABLE **Salary:** ------------ $3,631\.16 **Benefits:** --------------- Meal allowance R$ 854.00 and transportation allowance R$ 501.00 \+ UNIMED health insurance and dental plan **Work Location:** ---------------------- FAI UFSCAR **Working Hours:** ------------------------ 08 00 12 00 14 00 18 00


