Receptionist

Description

Job Summary: A professional responsible for receiving and welcoming patients, scheduling appointments, and executing strategic actions to convert leads into clients. Key Highlights: 1. Professional patient reception and welcoming 2. Management of appointment scheduling and lead follow-up 3. Contribution to clinic growth and patient satisfaction Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into clients, contributing to clinic growth and patient satisfaction. Ensure execution in accordance with company-established standards. \* * Receive patients at the clinic, in person and by phone, providing prompt and efficient service; \* * Clarify inquiries regarding services, pricing, and operating hours, ensuring a positive experience; \* * Proactively and responsively contact leads generated through marketing campaigns or referrals; \* * Maintain updated patient records and monitor the lead conversion funnel—from initial contact through appointment scheduling—ensuring patient retention; \* * Ensure achievement of established targets; \* * Monitor and record reasons for non-conversion, where applicable, to inform strategic adjustments; \* * Manage appointment and follow-up schedules, optimizing time slots to avoid conflicts and reduce cancellations; \* * Confirm appointments in advance and track no-shows, rescheduling as necessary; \* * Record and update patient data in the clinic's system; \* * Generate reports related to patient visits, lead conversions, and patient satisfaction; \* * Assist in organizing documents and files related to patient services; \* * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; \* * Reinforce the clinic's service differentiators during all interactions. Employment Type: Full-time CLT Compensation: R$1\.534,62 \- R$2\.831,69 per month Benefits: * Meal allowance * Transportation allowance