We are Unimed Criciúma, we are cooperativists! We need change agents to drive this movement within Unimed Criciúma. We believe in the power of transformation; it requires open minds and new perspectives. Therefore, we believe that Diversity and Inclusion enhance the corporate environment. We strive for excellence, cooperate to grow, manage our emotions, and delight our customers so that our essence spreads throughout the entire Unimed Criciúma group. We respect differences and create space for people to be who they truly are. It is through differences that we can transform the world. Want to embark on this challenge? Below are the job responsibilities: \- Check via system and WhatsApp the beneficiary's request regarding outpatient care, hospitalization, chemotherapy, and special material requests; \- Assist in issuing authorizations according to the requested medical procedure; \- Assist in authorizing requests made in person, by phone, or through electronic systems; \- Attend to customers and provide all clarifications related to the contract, such as waiting periods, contractual coverage, accredited network, scheduling appointments, exams, and other procedures, etc.; \- File all documents in numerical, alphabetical, or chronological order for consultation and verification; \- Attend to accredited providers with questions regarding authorization; \- Handle reimbursement requests; \- Ensure the implementation of sustainable practices established by the institution to minimize the environmental impact of operations and contribute to the health and well\-being of employees and the community; \- Foster an organizational culture that promotes workplace safety to ensure the physical integrity of the team in the work environment; \- Ensure proper risk management practices within the institution, contributing to the identification, evaluation, treatment, and monitoring of risks, and strengthening established internal controls; \- Act in accordance with Unimed's core competencies: cooperate to grow, pursue excellence, delight the customer, and manage emotions; \- Perform other related tasks as described above, according to workflow and under the guidance of the area leader. Requirements: \- High school diploma; \- Proficiency in Microsoft Office; \- Knowledge of administrative routines; \- Customer service skills, good demeanor, and empathy. Benefits: \- Attendance bonus; \- Meal allowance; \- Health plan; \- Dental plan; \- Pharmacy partnership; \- Education assistance; \- Physical activity incentive program (GoGood). Working hours: Monday to Friday, from 08:00 to 12:00 / 13:30 to 17:30. Position also available for PCD (People with Disabilities)! Employment contract: CLT indefinite term. Job type: Full-time, Permanent CLT Pay: R$2\.000,00 \- R$2\.500,00 per month