SUPPORT ASSISTANT

Description

Job Summary: A professional responsible for initial customer contact and basic technical support via WhatsApp, performing request triage and escalation. Key Highlights: 1. Customer technical support and assistance at Level 1 2. Responsible for speed tests and signal verification 3. Triage and escalation of requests to higher support levels A telecommunications company is seeking a Support Assistant in Passo de Torres. **Responsibilities:** Responsible for initial customer contact via WhatsApp. Basic technical support (Level 1\). Password resets. Router reconfiguration (Wi\-Fi). Speed tests and signal verification. Triage and escalation to Level 2 when necessary. Previous experience as a Technical Support Analyst, Customer Service Assistant, Technical Support Technician, or Help Desk Specialist may indicate alignment with some activities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 1\.934,00 * Overtime pay * Meal allowance **Additional Information:** * Employment type: Full-time \- On-site. * Schedule: Full-time * Working hours: Monday to Friday, from 08:00 to 17:00\. Saturday (rotating). Sunday remote work (alternating weeks).