* ### **Job Description** We are Unimed Criciúma, we are cooperativists! We need change agents to drive this movement within Unimed Criciúma; we believe in the power of transformation, requiring open minds and new perspectives. Therefore, we believe that Diversity and Inclusion enhance the corporate environment. We seek excellence, cooperate to grow, manage our emotions, and delight our customers so that our essence spreads throughout the entire Unimed Criciúma group. We respect differences and create space for people to be their true selves. It is through differences that we can transform the world. Want to join this challenge? Below are the job responsibilities: + Provide in-person and phone customer service; + Respond, under supervision, to customer service channels such as contact us, Reclame Aqui, WhatsApp, and app; + Assist in handling requests, questions, criticisms, complaints, and compliments; + Assist in scheduling appointments and exams for beneficiaries, including coverage and transportation; + Handle routine situations and corrective actions, operating efficiently to resolve demands without unnecessary delays; + Serve cooperative members through service channels and in person, providing guidance and support regarding password maintenance, apps, production reports, and various inquiries; + Conduct satisfaction surveys and tabulate results for presentation to management; + Make calls for Post-Surgical Relationship Marketing and develop reports; + Ensure sustainable practices established by the institution are carried out to minimize environmental impacts of operations and contribute to employee and community health and well-being; + Foster an organizational culture that promotes workplace safety to ensure team members' physical integrity in the work environment; + Ensure proper risk management practices are implemented within the institution, contributing to risk identification, assessment, treatment, monitoring, and strengthening established internal controls; + Act in accordance with Unimed's core competencies: cooperate to grow, pursue excellence, delight customers, and manage emotions; + Perform other related tasks as described above, according to workflow and under the guidance of the area leader. Requirements: + Pursuing a Bachelor's degree in Administration or related fields; + Customer service skills; + Proficiency in Office suite; + Knowledge of administrative routines. Benefits: + Attendance bonus; + Meal allowance; + Health plan; + Dental plan; + Pharmacy partnership; + Education assistance; + Physical activity incentive program (GoGood). Working hours: Monday to Friday from 8:00 AM to 5:30 PM. Position also available for PCD (People with Disabilities)! Employment contract: CLT, indefinite term. * ### **Field of activity:** Medicine and Health * ### **CBO Job Code:** Administrative Assistant * ### **Education requirement:** High School (Secondary School) Complete * ### **Additional benefits** + Health Plan + Dental Plan + Cafeteria + Meal Allowance + Transportation Allowance * ### **Contract type** Indefinite (CLT) * ### **Format:** On-site * ### **Other information** Accepts candidates without experience? No Workdays: Monday to Friday Business hours Workload: 40 hours per week