Customer Relationship Analyst (Post-Sales)

Description

Job Summary: We are seeking a Mid-to-Senior level professional to join our Customer Success team, ensuring that our customers remain active, engaged, and continuously perceive value in using our system. Key Highlights: 1. Work autonomously, analytically, and with genuine accountability toward clients 2. Strengthen relationships and trust, with a focus on customer retention 3. Lead consultative conversations, understanding the client's context and objectives At Next Fit, we don’t measure success solely by “active customers.” We measure it by engaged, confident customers who achieve tangible results. And that’s exactly where you come in. **About the Customer Success Team:** This is where we ensure our customers remain active, engaged, and consistently recognize the ongoing value of our system. We seek a Mid-to-Senior level professional who has prior experience in Post-Sales/Relationship Management/Retention and is now capable of working autonomously, analytically, and with genuine accountability toward clients—blending closeness with strategic thinking. Your Day-to-Day Responsibilities: * Monitor the customer journey and their usage/engagement metrics * Identify early risk signals (e.g., declining usage, dissatisfaction, friction) and act before issues escalate * Lead consultative conversations, understanding the client’s context, goals, and obstacles * Strengthen relationships and trust, focusing on retention and long-term partnership * Support contractual discussions with clarity, confidence, and empathy What We Offer: * Meal Allowance: BRL 750.00 * Transportation Benefit * On-site Parking * São José Health Insurance Plan * Gympass * Birthday Day Off * Fruit Day * Game Room * Alura Online Learning Platform * In-house Library Minimum Education Requirement: High School Diploma