Support Analyst

Description

Job Summary: Concent is seeking a Support Analyst to impact lives through technology, delivering excellent customer service with a focus on respect and service quality. Key Highlights: 1. Focus on impacting lives through technology 2. Excellent customer service with respect and excellence 3. A culture that values positive relationships Concent is looking for a **Support Analyst** to join our support team. This role is essential to our mission of impacting lives through technology by delivering the best possible service to our customers, emphasizing respect and service excellence. Our culture values positive relationships with team members, partners, and customers. Main Responsibilities: * Provide customer support via chat and/or phone regarding system usage; * Perform general system configurations; * Handle other department-related processes; Requirements and Qualifications: * Degree in **Biomedical Science, Biochemistry, or Information Technology**; * Knowledge of laboratory routines; * Experience integrating with hospital systems; * Customer service experience; * Strong verbal and written communication skills; * Ability to work effectively in a team; Our Benefits: * Health insurance; * Dental insurance; * Meal allowance; * Quarterly performance bonus; * Gympass; * Birthday leave; * Life insurance. Interested? Join the Orange Side of the Force. Send your resume to: rh@concent.com.br Job Type: Full-time, CLT permanent contract Salary: Starting from R$1,00 per month Benefits: * Dental assistance * Profit-sharing program * Life insurance * Food allowance * Transportation allowance Work Location: On-site