**Description:** ABOUT US Grão Direto is the largest digital grain trading platform in Latin America, and we have the world’s most downloaded digital trading app! With over 85,000 active users, we operate across all grain-producing regions of Brazil, connecting rural producers, cooperatives, trading companies, and industries. Our mission? To make corn, soybean, sorghum, and other grain transactions faster, more transparent, and more secure. We’re building the future of agribusiness with cutting-edge technology. Want to leave your mark on this revolution? Then join us! THE OPPORTUNITY Do you enjoy working with people, tackling real challenges, and taking center stage in customers’ digital agribusiness journey? Then this role is for you! At Grão Direto, you’ll work directly at the frontline—maximizing the use of our digital solutions, monitoring digital transactions, and ensuring every customer has an outstanding experience. On a day-to-day basis, you’ll support the team in internal audits, engagement initiatives, and strategic data collection—all focused on improving processes, increasing digital adoption, and delivering genuine satisfaction to producers and buyers. If you thrive in dynamic environments, learn quickly, and have the spark to build something big, you’ll fit right in. **WHAT WE EXPECT FROM YOU:** Lead initiatives that help customers maximize the use of our digital solutions. Deliver outstanding customer service and support—always with empathy, active listening, and clear communication. Participate in internal audits, ensuring accuracy, clarity, and firmness when required. Engage our customer base according to team strategies, tracking the effectiveness of initiatives. Collect key data to support decision-making and monitor satisfaction metrics. Demonstrate sharp communication skills, kindness, and a firm yet respectful attitude when interacting with customers and internal teams. Act proactively to solve problems, connect teams, and unblock processes. Collaborate with the team by reinforcing organization, deadline adherence, and persistence. **REQUIREMENTS WE SEEK:** **Embody the Grão Direto DNA:** Our way of being makes all the difference! Learn more: https://vagas.graodireto.com.br/trabalhe\-conosco Strong interpersonal communication skills—in person, by phone, chat, and email. Charisma, empathy, and active listening in customer interactions. Analytical ability to interpret data and support decision-making. Organization and discipline regarding deadlines and routines. Initiative and problem-solving skills across multiple teams. Proficiency in Microsoft Office, especially Excel. **NICE-TO-HAVE QUALIFICATIONS:** Bachelor’s degree completed or in progress (preferably in Business Administration or related fields). Prior experience in customer service. Experience in dynamic and digital environments. Strong ability to manage goals and measure initiative effectiveness. **HOW YOU’LL WORK:** ON-SITE \- We look forward to welcoming you to our office every day—to be part of the team up close! Our job openings are open to people with disabilities and/or those rehabilitated by INSS. **BENEFITS THAT REFLECT OUR CULTURE:** Competitive Salary \+ Benefits Card \+ Stock Options opportunity (yes, you can become a co-owner of our growth!). **100% Company-Paid Lunch:** Two partner restaurants for you to choose your daily lunch (yes, free lunch exists!). **Health Insurance \+ Dental Insurance:** We cover these monthly fees! **Well-Being Bonus:** We support your WELL-BEING! Practice physical activities, take care of your mental health, practice religion, or volunteer: **8–16 hours/month:** Receive a 5% salary bonus **Over 16 hours/month:** Receive a 10% salary bonus Fresh weekly fruit to energize your day! **Relocation Support to Uberaba:** Not from Uberaba and planning to MOVE HERE? We offer relocation assistance of up to 50% of your first month’s salary—and our support to help you get acquainted with the city, find a great place to live, and relocate your family. **Referral Bonus:** Get a bonus if you refer a top talent who joins our team! **Birthday Voucher:** Celebrate your special day in style! After your probation period, you’ll receive a voucher on your birthday to enjoy your day! **E-Learning Platforms:** Want to grow and develop continuously? We provide e-learning platforms at your disposal to boost your skills and accelerate your career! READY TO REVOLUTIONIZE AGRIBUSINESS WITH US? **If you’ve read this far and thought:** This is me!, you already know what to do: Apply now and be part of this transformation! 2512240202491884038