Description
Job Summary:
Support customer relationship initiatives, perform data analysis, and contribute to customer retention and loyalty strategies while working with cross-functional teams.
Key Highlights:
1. Support customer relationship and marketing automation initiatives.
2. Contribute to customer retention and loyalty strategies.
3. Collaborate with Marketing, Product, and Operations teams.
**Responsibilities and Duties**
* Support customer relationship initiatives using CRM and marketing automation tools.
* Conduct customer database analysis and segmentation for personalized campaigns.
* Assist in executing email, WhatsApp, and push notification campaigns.
* Monitor automated workflows, performance metrics, and propose improvements.
* Contribute to customer retention and loyalty strategies.
* Collaborate closely with Marketing, Product, and Operations teams.
**Requirements and Qualifications**
* Bachelor's degree in Marketing or related fields.
* Knowledge of CRM and marketing automation platforms.
* Experience in data analysis and relationship marketing campaigns.
* Strong communication skills, organizational ability, and teamwork orientation.
* Intermediate proficiency in Excel and Microsoft Office Suite.
**Preferred Qualifications**
* Familiarity with the **SPRINTHUB** platform.
* Experience collaborating with Marketing and Sales teams.
* Basic understanding of retention metrics and customer journey concepts.
Benefits:
* Health insurance
* Dental insurance
* Life insurance
* Meal allowance
* Transportation allowance
Work Location: On-site