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Machado de Assis, 501 - Centro, Uberlândia - MG, 38400-112, Brazil","infoId":"6471730510976112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Level I Technology Analyst (Level 1 Technical Support)","content":"We are seeking a **Level I Technology Analyst (Level 1 Technical Support)** responsible for activities related to software licensing, IT asset management, videoconferencing support, and Level 1 technical support—ensuring efficient operation of technological resources and user support.\n\n **Responsibilities and Duties** **Software Licensing and Management**\n\n* Analyze software license agreements and corporate systems.\n* Enter contract information into the CMDB database.\n* Manage acquired licenses and audit installed versus purchased software.\n* Perform remote software uninstallations.\n* Support contract management and demand tracking in spreadsheets.\n* Respond to tickets in the licensing queue.\n\n**Asset Management**\n\n* Perform corrective and preventive maintenance on laptops and desktops.\n* Configure assets for new associates and reformat returned equipment.\n* Manage disposal of discontinued assets (via ticket creation in SGD).\n* Manage responsibility agreements (deployment and auditing).\n* Create software installation documentation and update the knowledge base (Wiki).\n* Support procurement of materials and supplies required for operations.\n* Monitor printers and peripherals, performing maintenance as needed.\n* Handle equipment shipping and pickup for onboarding, offboarding, and maintenance.\n* Identify process improvements in asset management.\n\n**Videoconferencing Support**\n\n* Prepare and test equipment prior to critical meetings (microphones, cameras, projectors, codecs).\n* Assist users at the start of videoconferences, ensuring connectivity and screen sharing.\n* Address incidents during meetings (audio/video failures, connectivity issues).\n* Conduct preventive maintenance and periodic device checklists.\n* Log incidents and maintain up-to-date inventory records for room equipment.\n* Guide users and prepare quick-reference guides for videoconferencing systems.\n\n**Level 1 Technical Support and VIP Support**\n\n* Provide first-level (Level 1) support to associates, either on-site or remotely.\n* Deliver priority support to executives and directors (VIP), ensuring speed and discretion.\n* Install basic software and configure systems according to requirements.\n\n**Infrastructure Support**\n\n* Provide ad-hoc support to the networking team (Wi-Fi and local infrastructure checklists).\n* Support data center server-related tasks as required.\n* Address printing environment and print server-related requests.\n\n **Requirements and Qualifications** \n\n* Knowledge of operating systems (Windows), software installation, and hardware maintenance.\n* Familiarity with videoconferencing platforms (Teams, Zoom, Webex, Google Meet).\n* Basic understanding of networking and infrastructure.\n* Strong communication skills and user support capability.\n* Experience in asset management and software licensing is desirable.\n* Experience in Level 1 technical support and videoconferencing support.\n* Completed high school education (technical or higher education in IT is desirable).\n\n **PREFERRED QUALIFICATIONS:**\n\n \n\n* Certifications such as ITIL, Microsoft, or similar.\n* Technical English for reading manuals and documentation.\n\n \n\n**Additional Information** **Benefits:**\n\n \n\n* Meal voucher\n* Health insurance\n* Dental insurance\n* Life insurance\n* Wellhub\n* “Tranquil Mind” Program\n* Profit-sharing plan (PLR)\n\n### **Being Together Always Is What Drives Us!!!**\n\n \n\nWe are Algar, a people-first company serving people, part of the Algar Group, committed to best ESG practices. Our greatest expertise lies in connecting people and innovating to positively transform the future.\n\n \n\nWith over 70 years of history, we have built a comprehensive portfolio of technology and telecommunications solutions serving corporate (B2B) and retail (B2C) customers across Brazil.\n\n \n\nHere, you’ll find access to voice, data, IT, IoT, and Artificial Intelligence services; ultra-fast internet (Fiber and 5G); high-quality mobile service; fixed and mobile telephony; and a sustainability leader in environmental, social, and corporate governance—recognized by GPTW as one of the best places to work.\n\n \n\nBecause we care deeply about our human capital, pillars such as health, safety, and well-being form the foundation for developing our 4,000+ associates—the term we use for our employees.\n\n \n\nWith our eyes on the future, we’re here to offer the best IT and telecom products and services for your life and business—and we’re also ready to be your top choice for professional growth and career development.\n\n \n\nThat’s what it truly means to be \\#AlwaysTogether.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765603946000","seoName":"person-technology-analyst-i-technical-support-n1","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-araguari/cate-network-sys-admin/person-technology-analyst-i-technical-support-n1-6471730510976112/","localIds":"169","cateId":null,"tid":null,"logParams":{"tid":"30341b1f-756b-4a48-92ba-6da80094ea43","sid":"f8d4f7d0-6032-45a7-bf4d-96d85840af23"},"attrParams":{"summary":null,"highLight":["Level 1 Technical Support and IT Asset Management","Experience with videoconferencing and software licensing","Benefits such as meal vouchers and health insurance"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Uberlandia,Minas Gerais","unit":null}]},"addDate":1765603946170,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Machado de Assis, 501 - Centro, Uberlândia - MG, 38400-112, Brazil","infoId":"6456320970227512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst - Uberlândia - MG","content":"**Description and Responsibilities:** \n\n**Schedule:** 07:30 to 17:18 \n\n**Level:** Professional \n\n**Employment type:** Tenured \\- CLT labor code \n\nAdminister and maintain Linux servers (physical and virtual). \n\n \n\nManage on\\-premises and cloud environments. \n\n \n\nImplement automations using Ansible, Terraform, Python \n\n \n\nDeploy, maintain, and optimize Kubernetes clusters (on\\-premise). \n\n \n\nMonitor and ensure availability and performance (Zabbix, Prometheus, Grafana). \n\n \n\nParticipate in modernization and containerization projects for legacy applications. \n\n \n\nSupport the development team in continuous integration and continuous delivery (CI/CD).\n\n **Requirements:** \n\nKnowledge of Linux (Oracle Linux, Ubuntu or similar) \n\n \n\nExperience with automation tools (Ansible, Python, Terraform, Shell Script) \n\n \n\nExperience with Docker and Kubernetes (installation, troubleshooting, deployments, namespaces, networking) \n\n \n\nExperience with CI/CD pipelines (Jenkins, GitLab CI, GitHub, ArgoCD, Calico) \n\n \n\nKnowledge of GitOps \n\n \n\nBasic understanding of monitoring and observability (Prometheus, Grafana), Fortigate policies, Windows Servers\n\n **Benefits:** \n\nNo benefit specified","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764400075000","seoName":"analista-de-infraestrutura-uberlandia-mg","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-araguari/cate-network-sys-admin/analista-de-infraestrutura-uberlandia-mg-6456320970227512/","localIds":"169","cateId":null,"tid":null,"logParams":{"tid":"86e42053-5454-473b-9752-bdc063f4542e","sid":"f8d4f7d0-6032-45a7-bf4d-96d85840af23"},"attrParams":{"summary":null,"highLight":["Administer Linux servers","Manage on-premises and cloud environments","Implement CI/CD pipelines"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Uberlandia,Minas Gerais","unit":null}]},"addDate":1764400075798,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Machado de Assis, 501 - Centro, Uberlândia - MG, 38400-112, Brazil","infoId":"6454340512717012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-level infrastructure and systems support analyst - per","content":"Description:\n* Completed or ongoing higher education in Systems Analysis and Development, Computer Science, Network Engineering, or related fields.\n* Proven experience in Technical Support (Level 2) and system administration.\n* Solid experience managing users, groups, GPOs, and DNS in an AD environment.\n* Server Operating Systems: Experience with basic/intermediate administration of Windows Server (roles and features) and/or Linux (basic commands, service management).\n* Intermediate/advanced knowledge of TCP/IP networking concepts, VLANs, VPN, and network topologies. Ability to troubleshoot connectivity issues.\n* Experience with backup and recovery tools and procedures (disaster recovery).\n* Behavioral Skills: Proactiveness, sense of responsibility and urgency (SLA), good communication, and ability to work autonomously and in teams.\n\n \n\n\nDIFFERENTIALS:* Knowledge of cloud computing solutions (Azure, AWS, or Google Cloud).\n* ITIL Foundation, MCSA, CCNA, or similar certifications.\n* Experience with task automation via scripting (PowerShell, Bash).\n* Familiarity with monitoring systems (Zabbix, Nagios, PRTG).\n* Knowledge of information security (corporate antivirus, firewall management).\n\n \n\n* Register, classify, prioritize, and resolve user incidents and requests (Level 2).\n* Perform troubleshooting and maintenance of endpoints (desktops, notebooks), peripherals, and productivity software.\n* Work in POS environments and payment service machines.\n* System and Service Administration.\n* Manage user accounts, groups, and security policies in Active Directory (AD) or equivalent environment (e.g., Azure AD, Google Workspace).\n* Maintain and administer email and collaboration services (e.g., Microsoft 365/Exchange Online).\n* Monitor performance and health of servers (Windows Server/Linux) and virtualization environments (VMware/Hyper-V).\n* Provide support for network connectivity, including basic configuration of routers, switches, and access points.\n* Assist in security management (antivirus, firewalls, and VPNs).\n* Create and maintain technical documentation of environments (topologies, operational procedures, runbooks).\n* Manage software and hardware asset inventory.\n\n \n\n\n \n\n2511190202461816943","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764245352000","seoName":"infrastructure-and-systems-support-analyst-mid-level-per","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-araguari/cate-network-sys-admin/infrastructure-and-systems-support-analyst-mid-level-per-6454340512717012/","localIds":"169","cateId":null,"tid":null,"logParams":{"tid":"903aae93-4097-4982-bb68-79ac385f04fa","sid":"f8d4f7d0-6032-45a7-bf4d-96d85840af23"},"attrParams":{"summary":null,"highLight":["System administration and technical support level 2","Experience with Windows Server and Linux","Knowledge in networks and information security"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Uberlandia,Minas Gerais","unit":null}]},"addDate":1764245352555,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"Av. José Andraus Gassani, 6145 - Distrito Industrial, Uberlândia - MG, 38402-339, Brazil","infoId":"6452862105421012","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"INFRASTRUCTURE ANALYST","content":"Job Responsibilities:\n\nAdminister and maintain Linux servers (physical and virtual).\n\nManage on\\-premises and cloud environments.\n\nImplement automations using Ansible, Terraform, Python.\n\nDeploy, maintain, and optimize Kubernetes clusters (on\\-premise).\n\nMonitor and ensure availability and performance (Zabbix, Prometheus, Grafana).\n\nParticipate in projects to modernize and containerize legacy applications.\n\nSupport the development team in continuous integration and continuous delivery (CI/CD).\n\nRequirements:\n\nKnowledge of Linux (Oracle Linux, Ubuntu or similar)\n\nExperience with automation tools (Ansible, Python, Terraform, Shell Script)\n\nExperience with Docker and Kubernetes (installation, troubleshooting, deployments, namespaces, networking)\n\nExperience with CI/CD pipelines (Jenkins, GitLab CI, GitHub, ArgoCD, Calico)\n\nKnowledge of GitOps\n\nUnderstanding of monitoring and observability (Prometheus, Grafana), Fortigate policies, Windows Servers\n\nJob type: Full-time CLT\n\nSalary: R$3\\.059,00 \\- R$5\\.916,00 per month\n\nBenefits:\n\n* Medical insurance\n* Dental insurance\n* Commercial partnerships and discounts\n* Free parking","price":"R$3,059-5,916/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1764215773000","seoName":"analista-e-infraestructura","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-araguari/cate-network-sys-admin/analista-e-infraestructura-6452862105421012/","localIds":"169","cateId":null,"tid":null,"logParams":{"tid":"0bb83ddb-2f0b-4a01-9690-7eb1a14c4f70","sid":"f8d4f7d0-6032-45a7-bf4d-96d85840af23"},"attrParams":{"summary":null,"highLight":["Administer Linux servers","Manage on-premises and cloud environments","Implement CI/CD pipelines"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Uberlandia,Minas Gerais","unit":null}]},"addDate":1764129851986,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Machado de Assis, 501 - Centro, Uberlândia - MG, 38400-112, Brazil","infoId":"6436493609152112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Field Service Support Analyst","content":"**Field Service Support Analyst**\nAre you passionate about technology, enjoy solving problems, and want to be part of a team that ensures end-to-end operation of workstations? Then this opportunity is for you!\n\n\nWe are looking for a **Field Service Support Analyst** with an **autonomous, communicative, and technical profile**, to perform on-site and remote support, ensuring our users have a smooth and secure experience with IT resources.\n\n\n**Your main responsibilities:**\n**2.1 On-site and Remote Technical Support** \n\n \n\nPerform on-site and remote technical support for end users according to defined SLA levels; \n\n \n\nDiagnose and resolve issues with workstations, notebooks, and company equipment, including hardware and software; \n\n \n\nProvide remote support using approved tools (e.g., AnyDesk, TeamViewer, RDP, etc.); \n\n \n\nAssist users in using corporate systems, productivity tools (Microsoft 365), and cloud services. \n\n \n\n**2.2 Maintenance and Support for Company Equipment** \n\n \n\nInstall, configure, and perform preventive and corrective maintenance on company-owned equipment, including printers, monitors, peripherals, terminals, and local network devices (physical access devices); \n\n \n\nCarry out IMAC procedures (Installation, Move, Add, and Change of equipment), with logging and documentation of changes. \n\n \n\n**2.3 Support for Technical Projects and Operations** \n\n \n\nSupport the execution of IT infrastructure projects such as upgrades, migrations, standardizations, mass equipment replacements (rollouts), etc.; \n\n \n\nParticipate in special operations (on-call shifts, equipment replacement campaigns, physical IT inventory, etc.) when required. \n\n \n\n**2.4 Ticket Management and Reporting** \n\n \n\nOpen, log, and close technical tickets in the tool designated by the client (e.g., GLPI, ServiceNow, OTRS); \n\n \n\nMonitor SLAs, prioritize tasks, and provide user feedback; \n\n \n\nPrepare monthly reports with service metrics, recurring issues, and improvement suggestions.\n\n\n**For this, we value that you have:**\nProven experience in on-site and remote technical support; \n\n \n\nSolid knowledge of Windows operating systems (10/11), Microsoft 365 suite, network connectivity, and device configurations; \n\n \n\nAbility to diagnose and maintain hardware (desktops, notebooks, printers); \n\n \n\n**Desirable**: Knowledge of Active Directory, TCP/IP networks, VPN, and ticketing systems.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762851063000","seoName":"analista-de-suporte-field-service","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-araguari/cate-network-sys-admin/analista-de-suporte-field-service-6436493609152112/","localIds":"169","cateId":null,"tid":null,"logParams":{"tid":"b6083df4-2c1a-403e-a564-5f9477677174","sid":"f8d4f7d0-6032-45a7-bf4d-96d85840af23"},"attrParams":{"summary":null,"highLight":["On-site and remote technical support","Corporate equipment maintenance","Support for IT projects"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Uberlandia,Minas Gerais","unit":null}]},"addDate":1762851063214,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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If you are attentive, communicative, and enjoy working in critical environments with cutting-edge technology, this opportunity might be right for you!\n\n\n**?** **Working Hours:**\n\n\nFrom 06:00 AM to 6:00 PM (shifts predefined, subject to changes with prior notice).\n\n\n**✅** **Requirements:**\n\n\n* Knowledge of computer networks;\n* Understanding of **ICMP** and **SNMP** protocols;\n* Completed or ongoing higher education in **Information Technology**, **Computer Networks**, or related fields (preferred).\n\n**?** **Responsibilities:**\n\n\n* Monitor network assets and clients' critical infrastructure;\n* Identify failures and proactively act to ensure service continuity;\n* Contact clients in case of alerts or incidents, assisting in incident validation and resolution.\n* **️** **Important:**\n\n\nYou will work with **high-criticality clients**, requiring **attention, agility, quick thinking, and excellent communication skills** to handle sensitive situations with direct business impact.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1762089370000","seoName":"infrastructure-monitoring-analyst-in-person","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-araguari/cate-network-sys-admin/infrastructure-monitoring-analyst-in-person-6426743942630512/","localIds":"169","cateId":null,"tid":null,"logParams":{"tid":"c732d86b-815d-4ab3-b76b-55c47a503847","sid":"f8d4f7d0-6032-45a7-bf4d-96d85840af23"},"attrParams":{"summary":null,"highLight":["Monitor critical infrastructure","Ensure service stability","Work with cutting-edge technology"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Uberlandia,Minas Gerais","unit":null}]},"addDate":1762089370517,"categoryName":"Networks & Systems Administration","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Machado de Assis, 501 - Centro, Uberlândia - MG, 38400-112, Brazil","infoId":"6420760855552312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-level Infrastructure and Systems Support Analyst - per","content":"Description:\n* Completed or ongoing higher education in Systems Analysis and Development, Computer Science, Network Engineering, or related fields.\n* Proven experience in Technical Support (Level 2\\) and systems administration.\n* Solid experience managing users, groups, GPOs, and DNS in AD environments.\n* Server Operating Systems: Experience with basic/intermediate administration of Windows Server (roles and features) and/or Linux (basic commands, service management).\n* Intermediate/advanced knowledge of TCP/IP networking concepts, VLANs, VPN, and network topologies. 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Felisberto Carrejo, 1134 - Centro, Uberlândia - MG, 38400-204, Brazil","infoId":"6382299920102712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Infrastructure Analyst / NOC","content":"**Location**: Uberlândia \\- MG\n\n**About Futura Tecnologia**\n\nAt Futura Tecnologia, we are driven by innovation and our clients' success. We provide cutting\\-edge solutions in digital security, productivity, and managed IT services. More than just technology, our focus is on building long\\-term partnerships. In our work environment, we value collaboration, continuous learning, and proactivity.\n\n**What We're Looking For**\n\nWe are seeking an **Infrastructure Analyst / NOC** to join our team. You will be the key player in ensuring our clients' infrastructure operates flawlessly. If you are a proactive professional with an analytical mindset for problem solving and thrive in a dynamic environment, this is your opportunity.\n\n**Job Responsibilities**\n\n**Proactive Monitoring:** Perform constant monitoring of client infrastructures, identifying and resolving anomalies in real time to ensure service availability.\n\n* **Technical Support:** Provide N1 and N2 support for incidents and requests related to digital security, cloud, **infrastructure**, and digital telephony.\n* **Configuration and Security:** Configure and manage security solutions such as **Next Generation Firewalls**, endpoints, and high\\-performance wireless networks.\n* **Backup Management:** Implement, monitor, and perform periodic backup validations (on\\-site and cloud), ensuring business continuity in case of failures.\n* **Documentation:** Maintain updated technical documentation and thoroughly record incidents in the ticketing system.\n\n**Requirements and Qualifications**\n\n**Minimum 2 years of prior experience in technical support or infrastructure roles.**\n\n* **Solid knowledge of networks (LAN/WAN)**, including topology, static/dynamic routing, VLANs, and VPNs.\n* **Practical experience with server virtualization** (VMware, Proxmox, or Hyper\\-V).\n* **Knowledge of Windows Server and Linux operating systems.**\n* **Possession of a valid Brazilian driver's license (CNH) category B (preferably AB).**\n* Ability to solve problems quickly and efficiently.\n* Excellent verbal and written communication skills.\n* Ability to work independently and as part of a team.\n* Higher education in Information Technology (in progress or completed).\n\n**Preferred Qualifications**\n\nExperience in **NOC** environments or data centers.\n\n* Knowledge of next\\-generation **firewall** tools.\n* Familiarity with network and security monitoring systems.\n* **Microsoft certifications,** in security, networking, or infrastructure (e.g., **CCNA, LPI, AZ\\-900**).\n* Technical English proficiency.\n\n**Benefits and Advantages**\n\n**Career Development Plan:** We offer a study and certification investment plan to boost your professional development.\n\n* **Reward for your effort:** Profit and Results Sharing (PLR), bonuses, and quarterly awards.\n* Health and dental insurance.\n* Meal allowance, transportation allowance, expense reimbursement, and life insurance.\n* Access to **Gympass**.\n* Relaxed work environment with routines that value autonomy.\n\n**Selection Process**\n\nWe want to get to know you and your skills. 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