Commercial Assistant

Description

Job Summary: The professional will be responsible for managing customer communication, recording service interactions, optimizing schedules, and collecting feedback to enhance satisfaction. Key Highlights: 1. Customer communication management and satisfaction 2. Appointment scheduling optimization and service recordkeeping 3. Data analysis for continuous improvement **Responsibilities:** * Respond to messages originating from the company's various customer service channels. * Record 100% of service interactions and manage the customer journey flow, from initial contact through to actual conversion into a new service interaction. * Ensure that 100% of sales are properly recorded in the financial management system. * Promote optimization of appointment scheduling for partner services. * Send satisfaction and reaction (NPS) surveys to customers and ensure responses are received within a maximum of 2 days after service completion. * Manage survey responses and select those eligible for encouragement to post on Google My Business. * Present a monthly summary of service interactions handled via channels under their responsibility, highlighting key events, number of interactions, and main topics addressed. **Requirements:** * Proficiency in Microsoft Office tools (Excel, Word, PowerPoint); * Typing and social media management skills; * Completed high school education. **Working Hours:** * Monday to Friday: 9:00 AM – 6:00 PM; Saturday: 9:00 AM – 1:00 PM Employment Type: Full-time CLT Compensation: R$2.000,00 per month Benefits: * Fuel allowance * Transportation allowance