**Octadesk** is the largest and best AI-powered customer service platform, resolving the entire customer journey—from marketing through post-sales. Our mission is to enable companies to deliver service the way customers want to be served. If you’re passionate about technology and innovation—and love challenging the status quo—Octadesk is the right place for you. As a Solutions Architect at Octadesk, you’ll serve as the critical link between our sales team and customer success, ensuring every proposal delivered is technically feasible, clear, and executable. Your role will be essential in preventing rework, increasing average deal size, and reducing churn caused by misaligned expectations. You’ll participate in strategic meetings with leads/customers and lead discussions around solution feasibility and alignment. **Responsibilities and Duties** **Your typical day will include:** * Technically validating opportunities after commercial diagnosis and prior to final proposal submission; * Translating customer needs into viable, value- and ROI-generating solutions—connecting technology to business strategy; * Ensuring integrations, system architectures, and customer service workflows comply with technical requirements; * Identifying risks, constraints, and assumptions for each project—and proposing mitigation strategies; * Building robust technical proposals; * Supporting the sales team in finalizing proposals by integrating technical scope and pricing; * Acting as the guardian of scope clarity and delivery feasibility—anticipating bottlenecks and misalignments; * Collaborating closely with Sales, Pre-sales, Customer Success, and Product teams to ensure a seamless customer journey. **Requirements and Qualifications** **To excel in this role, you’ll need:** * Experience mapping and designing technical processes and solutions for SaaS or technology projects; * Practical knowledge of API-based and webhook integrations, as well as bot architecture; * Ability to translate business requirements into technically feasible workflows; * Skill in developing technical timelines and effort estimates; * Excellent communication skills to translate technical concepts into business language; * Strong organizational skills and attention to detail to ensure scope clarity and deliverable accuracy. **Additional Information** **Bonus points if you also have:** * Prior experience in solutions architecture and/or technical support within B2B SaaS companies. * Practical familiarity with customer service platforms (e.g., Octadesk, Zendesk, Intercom, Freshdesk, etc.). * Project management certifications (e.g., Scrum, etc.). Did you know LWSA is a digital solutions ecosystem composed of multiple companies? Indeed—and all share a single goal: **transforming businesses so they grow and thrive through technology**. Our team is recognized for its **passion, creativity, persistence, and collaboration**. Just like the professionals building their careers here, each of our brands has its own unique identity—yet all share the same drive to evolve and consistently deliver excellence. **LWSA has a place that could be perfect for you!** Here, you can build your career in an environment of **autonomy, respect, and diversity**, within a company committed to developing its professionals—to keep innovating and creating tomorrow’s solutions. So—ready to join this ecosystem and explore all the career possibilities we offer? If you feel you’re a great match for our profile and would like to share your resume, that’s the first step toward joining our team!