N2 Implementation and Support Technician

Description

Job Summary: We are seeking a Level II IT professional to provide technical support, maintain IT infrastructure, networks, and electrical systems, with emphasis on customer service and SLA compliance. Key Highlights: 1. Providing technical support and IT infrastructure services with a customer-centric focus 2. Responsible for installation, configuration, and maintenance of systems 3. Ensuring service quality and SLA compliance Work Location: Araguari/MG We are looking for a Level II professional to work in Araguari/MG with technical expertise in IT infrastructure, networking, maintenance of electrical and data systems, as well as strong interpersonal skills to interact directly with customers and ensure deployed solutions meet their needs. The focus is on delivering technical support, ensuring service quality, performing facility maintenance, and guaranteeing SLA compliance. **Requirements** * Completed high school or higher education in IT infrastructure, automation, electronics, or related fields. * Minimum 2 years of experience in technical support for web-based solutions and networks, and 1 year in IT infrastructure and low-voltage electrical networks. * Availability for travel and personal vehicle. **Desired Qualifications** * Experience supervising third-party teams. * Experience in cost estimation and procurement processes for supplies. * Adaptability to handle change and diverse customer needs. **Responsibilities** * **Installation and Configuration of Devices:** Responsible for installing and configuring devices, network infrastructure, and web applications according to customer requirements. * **Configuration of Android-Based Equipment:** Ability to configure and optimize Android devices to meet project requirements. * **Maintenance of Electrical and Data Networks:** Perform preventive and corrective maintenance on low-voltage electrical installations and data networks, ensuring continuous system operation. * **First-Level Technical Customer Support:** Provide initial technical support to customers, efficiently and proactively resolving inquiries and issues. * **End-User Training:** Conduct training sessions to ensure correct usage and optimal adoption of deployed solutions. * **SLA Compliance Responsibility:** Ensure adherence to service levels stipulated in customer contracts. * **Preparation of Technical Reports on Failures and Maintenance:** Document identified failures and maintenance activities performed, recording the project's technical history. * **Preparation of Solution Usage Monitoring Reports:** Produce periodic reports on usage and performance of implemented solutions, suggesting improvements and adjustments. * **Ongoing Customer Interface:** Maintain regular communication with customers, including periodic presentations of results and discussions regarding necessary improvements and adjustments. * **Direct Reporting to Technical Support Coordination:** Communicate regularly with coordination for strategy alignment, issue resolution, and activity tracking. **Working Hours:** 7:00 AM to 4:00 PM, Monday through Friday **Gross Salary:** R$ 2\.960,00 **Benefits** * Swile Food Benefit at R$ 32.93 per day \+ Meal allowance of R$ 9.31 * SulAmérica Health Insurance \- Exato Enfermaria Plan with no co-payment; monthly premium fully covered by the company for the primary insured. For dependents, health insurance is optional: The company will cover 50% of the monthly premium for the first dependent and 25% for the second dependent. * SulAmérica Dental Insurance with no co-payment; monthly premium fully covered by the company for the primary insured. * Wellhub (Gympass) and Total Pass incentives * Life Insurance * Vehicle insurance allowance: R$ 120.00 * Reimbursement for mileage at R$ 1.20 per km * Accommodation and meals during business trips, per company policy. Employment Type: Permanent CLT contract Compensation: R$2\.960,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal voucher * Transportation voucher Selection Question(s): * Do you have experience meeting the stated requirements? * Are you available for travel and do you own a vehicle? Workplace: On-site