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Job Summary: We are seeking a Level II IT professional to work on infrastructure, networks, and maintenance, with a focus on technical support and ensuring service quality for customers. Key Highlights: 1. Work on IT infrastructure, networks, and system maintenance 2. Focus on technical support and ensuring service quality for customers 3. Direct interaction with customers to address their needs Work Location: Araguari/MG We are looking for a Level II professional to work in Araguari/MG, possessing technical knowledge in IT infrastructure, networks, electrical and data system maintenance, as well as the ability to interact directly with customers to ensure that implemented solutions meet their requirements. The focus is on delivering technical support, ensuring service quality, performing facility maintenance, and meeting SLA commitments. **Requirements** * Completed high school or higher education in IT infrastructure, automation, electronics, or related fields. * Minimum 2 years of experience in technical support for web-based and network solutions, and 1 year in IT infrastructure and low-voltage electrical networks. * Availability for travel and own vehicle. **Desired Qualifications** * Experience supervising third-party teams. * Experience in cost estimation and procurement processes for supplies. * Adaptability to handle change and diverse customer needs. **Responsibilities** * **Installation and configuration of devices:** Responsible for installing and configuring devices, network infrastructure, and web applications according to customer requirements. * **Configuration of Android OS Equipment:** Ability to configure and optimize Android devices to meet project requirements. * **Maintenance of Electrical and Data Networks:** Perform preventive and corrective maintenance on low-voltage electrical installations and data networks, ensuring continuous system operation. * **First-Level Technical Support to Customers:** Provide initial technical support to customers, efficiently and proactively resolving inquiries and issues. * **End-User Training:** Conduct training sessions to ensure correct usage and optimal utilization of implemented solutions. * **SLA Compliance Responsibility:** Ensure adherence to service levels defined in customer contracts. * **Preparation of Technical Reports on Failures and Maintenance:** Document identified failures and maintenance activities performed, recording the project’s technical history. * **Preparation of Solution Usage Monitoring Reports:** Produce periodic reports on the usage and performance of implemented solutions, suggesting improvements and adjustments. * **Ongoing Customer Interface:** Maintain regular communication with the customer, including periodic presentations of results and discussions regarding necessary improvements and adjustments. * **Direct Reporting to Technical Support Coordination:** Communicate regularly with technical support coordination for strategy alignment, issue resolution, and activity tracking. **Working Hours:** 7:00 AM to 4:00 PM, Monday through Friday **Gross Salary:** R$ 2.960,00 **Benefits** * Swile Food benefit worth R$ 32.93 per day + meal allowance of R$ 9.31 * SulAmérica Health Insurance – Exato Enfermaria plan without copayment; 100% of the holder’s monthly premium covered by the company. For dependents, health insurance is optional: The company will cover 50% of the monthly premium for the first dependent and 25% for the second dependent. * SulAmérica Dental Insurance without copayment; 100% of the holder’s monthly premium covered by the company. * Wellhub (Gympass) and Total Pass incentives * Life Insurance * Vehicle insurance allowance: R$ 120.00 * Reimbursement for mileage at R$ 1.20 per km * Accommodation and meals during business trips, in accordance with company policy. Employment Type: Permanent CLT Compensation: R$2.960.00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal voucher * Transportation voucher Selection Question(s): * Do you have experience meeting the stated requirements? * Are you available for travel and do you have your own vehicle? Work Location: On-site
