Indeed
Receptive Telemarketing Agent - Customer Service Center (CSC)
Job Summary:
We are seeking empathetic and committed professionals to provide welcoming and solution-oriented customer service, transforming doubts into solutions to delight our customers.
Key Highlights:
1. Position also open to persons with disabilities (PCD)
2. Focus on human, efficient, and respectful relationships
3. Inclusive, accessible, and respectful environment
* **Position also open to persons with disabilities (PCD)**
### **About Virtual Connection**
We are customer relationship specialists. We combine technology, empathy, and agility to create experiences that deliver real value. Here, every person is essential to our mission: caring for people through human, efficient, and respectful service.
### **About the position**
If you are communicative, enjoy attentive listening, solving problems, and believe that **delighting people makes all the difference**, this opportunity is for you!
We seek empathetic and committed professionals dedicated to delivering welcoming and solution-oriented service. You will be the **voice that listens, understands, and transforms doubts into solutions**, ensuring every customer feels well-served from start to finish.
### **Your role on our team**
* Conduct **receptive** customer service interactions with empathy, attention, and courtesy;
* Apply active listening to understand customer needs;
* Offer solutions, special conditions, and personalized benefits;
* Engage in solution-focused and satisfaction-oriented negotiation;
* Accurately record all interactions in the system, with organization and attention to detail;
* Adhere to the company’s quality and service standards.
### **What we look for in you**
* Completed high school education;
* Experience in customer service (a plus, not mandatory);
* Proficiency with computers and systems;
* Strong communication skills, clear diction, and dynamism;
* Empathy, patience, and solution orientation.
### **Work schedule**
* **Rotation:** 6 days on / 1 day off, with alternating days off
* **Daily workload:** 6 hours and 20 minutes
**Available shifts:**
* 8 positions: **08:00–14:20**
* 5 positions: **12:00–18:20**
* 5 positions: **13:40–20:00**
### **Salary and bonus**
* Starting salary: **R$ 1.621,00**
* Bonus: **R$ 180,00**
### **Our benefits**
Here, we care for those who care for our customers:
* Meal Allowance or Food Voucher;
* Health insurance;
* Dental insurance;
* Childcare allowance;
* Transportation voucher;
* Family Salary;
* Enhanced vacation (extra days to enjoy);
Birthday day off * ;
* Educational assistance (undergraduate and postgraduate);
* Language course assistance;
* Career development programs;
* Celebrations and activities for special occasions;
* Diversity, Equity, and Inclusion programs;
* Inclusive, accessible, and respectful environment;
* And much more!
### **Our way of being**
At **Virtual Connection**, we believe each person has something unique to offer. We value genuine relationships, collaboration, diversity, and respect. Here, every voice matters—and every interaction tells a story.
Minimum Education Level: High School (Secondary Education)
* childcare allowance
* Career path
* Educational assistance
* Enhanced vacation
* Meal voucher
* Health insurance
* Food voucher
* Transportation voucher
R. Machado de Assis, 501 - Centro, Uberlândia - MG, 38400-112, Brazil
R$1,621/month
Araguari
English
