Araguacema Network Sys Admin Job Listings

Indeed

Support Analyst

Do you want to work for a company that breathes technology, offers new challenges, a career development plan, and a work environment focused on continuous professional growth? Check out the profile below and apply! **Education** Completed high school; completed or ongoing undergraduate degree in Information Systems, Computer Science, or related fields. **Responsibilities and Duties** Provide in-person and remote customer support for IT-related issues. Respond to technical support requests from internal and external customers. Support activities related to IT outsourcing projects. Technically understand customer needs, identify solutions offered by the company, and discuss with the team the best solutions to meet customer requirements. Provide technical support via phone, e-mail, or remote access tools. Contact vendors and manufacturers to resolve platform-specific issues. Participate in training sessions and certifications for solutions included in the company’s portfolio. Collaborate with other IT teams to resolve complex problems. Complete reports and documentation regarding implementations and activities carried out at our clients. Configure, maintain, and manage data, voice, and image environments—both on-site and remote—oriented toward meeting customer and organizational needs. Manage operational environments by implementing updates, assessing, and evaluating their impact with system owners. Perform maintenance, resolve production issues, and guide users and operators on environment usage. **Experience** Hardware and software maintenance. Telecommunications, telephone lines. IT infrastructure and security solutions. Windows 7, 8, and 10 Pro Microsoft, AD, DNS, DHCP, DC, IIS, etc. Network services and protocols. Internet services. Helpdesk systems. **Technical Knowledge** Provide in-person and remote customer support for IT-related issues. Respond to technical support requests from internal and external customers. Support activities related to IT outsourcing projects. Technically understand customer needs, identify solutions offered by the company, and discuss with the team the best solutions to meet customer requirements. Provide technical support via phone, e-mail, or remote access tools. Contact vendors and manufacturers to resolve platform-specific issues. Participate in training sessions and certifications for solutions included in the company’s portfolio. Collaborate with other IT teams to resolve complex problems. Complete reports and documentation regarding implementations and activities carried out at our clients. Configure, maintain, and manage data, voice, and image environments—both on-site and remote—oriented toward meeting customer and organizational needs. Manage operational environments by implementing updates, assessing, and evaluating their impact with system owners. Perform maintenance, resolve production issues, and guide users and operators on environment usage. Carry out other duties related to this role, as determined by the immediate supervisor. **Desirable Qualifications / Preferred Knowledge** Experience with remote support. Understanding of computer hardware, operating systems, and common applications. Ability to interact effectively and courteously with users while resolving issues. Capacity to identify and resolve technical problems. Ability to document procedures and problem resolutions. Ability to clearly and understandably explain technical problems and solutions to non-technical users. Familiarity with ticketing systems to register and track support requests. Preparedness to handle a variety of issues and unexpected situations. **Required Skills** Enthusiasm for learning; Negotiation and communication skills; Interpersonal skills; Analytical, abstract, and extrapolative abilities; Planning and activity management; Initiative and creativity. **Employment Contract Information** **Compensation:** To be negotiated, according to the company’s Career Development Plan Working Hours: 44 hours per week (Monday to Friday, 08:00–12:00 / 14:00–18:00), and Saturdays from 08:00–12:00. **Benefits:** Meal Allowance (R$ 620.00) Health and Dental Insurance (50% employer-paid, no co-payment) Career Development Plan Access to online learning platforms. **Work Model:** On-site **Location:** Araguaína/TO

R. Rui Barbosa, 175 - St. Central, Araguaína - TO, 77807-190, Brazil