Customer Service Representative

Description

Job Summary: The Customer Service Representative at Drogaria Ultra Popular provides assisted and humanized service, seeking to understand customers' needs and ensure prompt and secure product delivery. Key Highlights: 1. Assisted and humanized customer service 2. Commitment to delivering the best service and agility 3. Goals treated as daily challenges for motivation and growth The Customer Service Representative at Drogaria Ultra Popular offers far more than medication and cosmetics recommendations and dispensing — they are committed to delivering outstanding service, attention, agility, and genuine interest in customers, regardless of the communication channel used (telephone call, e\-mail, WhatsApp, etc.). Our goal is to understand customers' needs, offer the best products through assisted and humanized service, and simultaneously fulfill our objective of delivering products before the stipulated deadline. We view goals as daily challenges that provide motivation and foster growth. We work to maintain the convenience of home delivery and guarantee safety in medications, products, and services — offerings exclusive to Ultra. If you also believe respect, quality education, continuous learning, and commitment are key differentiators for the development of everyone around us, join the company experiencing the fastest growth in Primavera do Leste. Our employees, alongside our customers, are our greatest asset. The intellectual, physical, psychological, and financial well-being of each employee motivates us to pursue and deliver the best regarding fair compensation and differentiated benefits. Below are some of our benefits: * Life insurance; * Dental plan; * Health plan (optional); * Education assistance (undergraduate and postgraduate); * Partnerships with foreign language schools; * Position and salary plan; * Unit-based bonuses; * Commission based on effort and performance indicators. * 14th-month salary; * Banked hours; * Creditoo payroll deduction; * Childcare allowance; * **Note:** Weekly working hours: 44 hours.