Description
Job Summary:
Analyst responsible for monitoring, analyzing, and elaborating reports on warranty, exchange, and return KPIs, identifying cost reduction opportunities and supporting data-driven decisions.
Key Highlights:
1. Operational and financial data analysis
2. Focus on cost reduction and process improvement
3. Support for data-driven decision making
Responsibilities:
* Monitor and analyze KPIs related to warranty, exchanges, and returns.
* Track customer service metrics (SLA, response time, resolution rate).
* Analyze reasons for returns, identifying patterns by:
* Product / Region / Representative / Department / Financial value
* Prepare financial impact reports for returns and exchanges.
* Conduct monthly comparative analyses (trends, seasonality, period-over-period variation).
* Identify opportunities for reducing return-related costs and improving processes.
* Support departments such as Logistics, Sales, and Quality in data-driven decision making.
* Ensure integrity and standardization of warranty and return information.
Requirements:
* Experience in operational or financial data analysis.
* Experience with customer service metrics, after-sales, or warranty.
* Experience in return, exchange, or quality control analysis is a plus.
* Experience building managerial dashboards.
* Experience in root cause analysis will be considered a plus.