IT Analyst - Infrastructure

Description

Job Summary: An IT professional focused on Level 1/Level 2 technical support, IT infrastructure monitoring, and ticket management, contributing to continuous improvement projects. Key Highlights: 1. On-site and remote technical support 2. IT infrastructure monitoring 3. IT ticket management and IT asset control Serra \- ES 1 position Not specified Eligible for PCD (Persons with Disabilities) Full-time CLT (Consolidation of Labor Laws) On-site Technology**Requirements and Qualifications** * Currently pursuing or having completed a bachelor's degree in Information Technology or related fields. * Basic knowledge of IT infrastructure, operating systems (Windows and/or Linux), networking (TCP/IP, DHCP, DNS, Wi\-Fi), and Active Directory. **Preferred Qualifications** * Experience in Level 1/Level 2 technical support, use of Service Desk tools, and technical ticket management. **Responsibilities** * Provide first- and second-level technical support to users, both on-site and remotely, ensuring continuity of IT services. * Perform routine monitoring of servers, internet links, and network equipment such as switches, routers, and firewalls. * Support IT asset control and management, including inventory of laptops, desktops, printers, and other peripherals. * Log, track, and resolve technical tickets using a Service Desk tool, ensuring compliance with established SLAs. * Contribute to infrastructure projects, participating in implementations, upgrades, and continuous improvements of the IT environment. **Work Schedule** * Monday to Thursday: 08:00 to 18:00; * Friday: 08:00 to 17:00\. **Requirements** -------------- ### **Education** * Bachelor's degree **Benefits** -------------- * Salary advance * Dental care * Cafeteria * Life insurance * Transportation allowance * Health insurance * Monthly bonus * Total Pass * Banked hours **Location** --------------- Avenida Talma Rodrigues Ribeiro, UNILOGÍSTICA Condominium, Jacaraípe Gate, Serra \- ES, Brazil, 29173\-795