TECHNICAL CONSULTANT

Description

Job Summary: A technically skilled professional with experience in the automotive sector, responsible for customer service, after-sales support, training, and warranty analysis, with a focus on suspension components. Key Highlights: 1. Specialized technical support and after-sales service for automotive parts 2. Conducting training sessions and technical visits for customers 3. Warranty analysis and handling of customer complaints **Requirements:** * **Education:** Technical degree in Mechanics, Automotive Maintenance, or related fields; Preferred: Bachelor's degree in Mechanical Engineering, Automotive Engineering, or Automotive Maintenance Technology, or related fields. * **Experience:** Solid experience in the automotive industry (verifiable via CTPS), preferably in suspension component inspection and after-sales support. Required experience includes technical roles within the automotive industry—preferably involving suspension components; customer technical support and after-sales assistance; in-person and remote technical training; warranty analysis and complaint resolution. CRM knowledge for customer support is desirable. * **Specific Knowledge:** Proficiency in quality tools for root cause analysis; understanding of suspension component operation and application, as well as advanced knowledge of automotive mechanics; automotive diagnostic software; OEM (Original Equipment Manufacturer) technical standards and requirements; Microsoft Office suite. Desirable: Technical English for communication with suppliers/factories involved in import activities; understanding of CRM systems (Customer Relationship Management); operation and application of automotive suspension components; * Willingness to travel. **Responsibilities:** **Customer Service and Technical Support** * Provide technical support to customers via telephone, email, WhatsApp, and other available channels; * Clarify questions regarding product application, installation, and specifications; * Assist customers in identifying technical issues and provide appropriate solutions; **Technical Training, Visits, and Events** * Conduct in-person and remote technical training sessions on products for customers and internal/external teams; * Deliver lectures and demonstrations on suspension component application and maintenance; * Perform technical visits to customers for specialized support and monitoring of product performance; * Represent the company at technical events, conferences, and industry associations; **Customer Service Management** * Analyze warranties and deviations, identify failures and root causes, and issue conclusive opinions; * Issue technical opinions on warranty cases, following company procedures; * Analyze customer requests, complaints, and compliments, ensuring follow-up, effective resolution, and feedback; **Reporting and Information Management** * Monitor technical trends and propose continuous improvements to service and product processes; * Maintain detailed records of customer interactions, visits, and training sessions; * Develop and implement strategic action plans based on field data and key performance indicators; * Provide periodic feedback to engineering, quality, and sales teams to support decision-making; * Support engineering in the development and validation of new products based on technical market feedback.