Information technology services company hires Support Coordinator in Serra. **WANT TO PARTICIPATE IN THIS SELECTION?** ---------------------------------- * Analyze all information regarding this job opening on Jobbol and apply for free. **What you will do in the role?:** Act as the technical reference for the Level 1 Support team, organizing priorities and tasks. Provide technical support and guidance to the Level 1/Level 2 team, promoting learning and standardization. Directly handle critical tickets or conflicts with clients, maintaining an empathetic and solution-oriented approach. Monitor SLAs, ensuring proper registration and classification of tickets according to ITIL. Work on analyzing alerts from monitoring tools and prioritizing incidents. Collaborate in improving processes, knowledge base, and technical procedures. **Company Offer:** * Salary: Competitive with the market. * Benefits competitive with the market. **Other Information:** * Contract: Hybrid * Period: Full time * Schedule: To be determined. ***Work Location:*** *Hybrid work mode* *If you reside in Cariacica, Vitória, Fundão, or Santa Leopoldina, consider applying for this opportunity.* ***Application Deadline:*** *12/16/2025* ***Expected Start Date*** *12/24/2025* ***JobId.:*** *29381178455\_3167* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and get the best of the 2025 Job Market\.* ***\#TechJobs****\#SupportCoordinator*