Description: Completed or ongoing university degree in: Computer Networks, Information Systems, or related fields. Experience in user support. Knowledge of computer networks, communication protocols, etc. Knowledge of IT equipment installation. Knowledge of the Linx system. (Desirable) Knowledge of hardware and software installation. Knowledge of microcomputing (desktops, laptops, mobile devices, etc). Knowledge of Microsoft 365. * Provide support and infrastructure services for Logistics and Manufacturing Operations. * Handle service requests (Logistics and Manufacturing Operations). * Responsible for the microcomputing inventory (Logistics and Manufacturing Operations). * Maintenance of data collectors, computers, printers, and other infrastructure equipment. * Answer calls, register incidents in the ticketing system (SAN), and monitor queues. * Address user inquiries and resolve microcomputing issues (on-site or remotely). 2512170202551843677